Brand Home Host

2 weeks ago


Grantown on Spey, Highland, United Kingdom International Beverage Holdings Ltd Full time
An amazing opportunity within our Balmenach Distillery
- the home of Caorunn Gin.

Since 2009, Caorunn Gin has been handcrafted in small batches at Balmenach Distillery in the Scottish Highlands.

The unique blend of 5 handpicked Celtic botanicals & 6 classic gin botanicals are distilled in the world's only working Copper Berry Chamber to extract maximum flavour.

We are currently looking for two Brand Home Hosts
- one fixed-term (6 months) and one permanent.

Purpose of Role


To deliver a consistent 5-star customer experience across Tours, Tastings, and Events, communicating our heritage and Brand story with passion and energy.

You will be responsible for inspiring and educating our visitors, acting as an ambassador to the business.

Main Responsibilities

  • Welcome visitors and guide them through a tour of the distillery delivering a 5star experience acting as a guide and a host.
  • Conduct tastings ensuring education is on brand message.
  • Assist in the smooth running of the Brand Home shop including:
  • Welcome shoppers in a friendly, efficient, and knowledgeable manner.
  • Process customer card and cash payments.
  • Capture and record customer bookings.
  • Assist with customer enquiries.
  • Maintain housekeeping and health & safety standards as required to ensure a safe environment for both our people and our visitors.
  • Notify the Senior Host of customer queries in a timely manner to ensure they are dealt with effectively and efficiently.
  • Participate in brand training to ensure continuous development of brand knowledge.

Personal Profile

  • Friendly, Confident & Engaging style.
  • Customer focused.
  • Strong communication skills.
  • Previous Guide/Host experience and knowledge on whisky production would be an advantage, however full training will be provided.

Job Types:
Part-time, Permanent, Fixed term contract

Salary:
From £9.90 per hour

Schedule:

  • Weekend availability

Work Location:
One location
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