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Trade Support Associate

3 months ago

London, Greater London, United Kingdom JPMorgan Chase Bank, N.A. Full time

A huge element of the role is building a network of stakeholders across the globe from New York & Hong Kong to Buenos Aires & Singapore.

Therefore interpersonal skills are essential and a huge part of what we focus on when hiring. We can always train a process; it is much harder to train a personality

Job responsibilities:


This role will involve daily interaction with Sales, Trading, Clients, Middle Office & our Global Operations groups; as well as frequent interaction with Technology and Project delivery teams.

The Primary responsibility will be the day to day management of a Sales Desk, coordinating all aspects of pre and post trade support to the client including:

  • Supporting a number of the 12 Sales desks and 92 Sales people spread across the EMEA region; working in collaboration with your team members to ensure a smooth process from the moment a Client is Onboarded all the way until Settlement
  • Owning a Portfolio of Clients with whom your Sales Desk trade with; becoming the one point of contact for that Client for any queries throughout their Trading relationship with JPM
  • Managing the end to end Operations for your Sales desk and Clients. Retaining a global oversight of our Operational teams and ensuring we help our Operational partners in providing an exceptional Client experience
  • Managing Derivative lifecycle events, from coordinating trade bookings and Novations; through to cash flow events such as Resets, Dividends & Expiries.
  • Acting as an escalation point for all parts of the Trade lifecycle, facing off to Sales and Clients to manage their expectations and find solutions

Required qualifications, capabilities and skills:

  • Being able to take a step back and problem solve at a macro scale. Using your conceptual understanding of the products and processes to implement intuitive solutions
  • Diligent approach to work; accuracy and precision is vital
  • A personality that works well in a team environment, who can help inspire and motivate their peers
  • Strong MS Office skills ( Excel, Power Point, Word & Visio)
  • Ability to communicate clearly and effectively. We work with Clients and internal Stakeholders from many different backgrounds and languages; so an ability to convey a clear, concise and structured message is essential

Preferred qualifications, capabilities and skills:

  • Degree Educated or JPM Apprenticeship Alumni
  • Derivatives product experience and understanding
  • Client or Investment Banking Middle Office experience
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.