Technical Architect

1 week ago

Kirkwall Orkney Islands, United Kingdom Methods Business and Digital Technology Limited Full time

The Technical Architect provides thought leadership and strategic guidance for customers' technical teams and also sets the technical direction for the Managed Services service support functions.

The Technical Architect will also provide technical input to aid the team in resolving highly complex problems, as well as mentoring senior technical staff within the team.

The Technical Architect will work on multiple projects and meet deadlines whilst at the same time comprehending complex and interdependent business requirements and ensuring these are delivered in a cost effective and secure manner.

Maintain a thorough understanding of the strategic vision (set by the Head of Managed Services) for the shared service operation to set the long-term technical direction of the service.

Ensure the team understand infrastructure and system characteristics, and create visions of customer needs to identify creative'solutions
Ensure that all technical solutions used are appropriately documented, regularly reviewed and updated when required

Direct the team to support resolution of highly complex problems to help them successfully resolve issues and prevent future reoccurrence.

Support the development of junior colleagues by modelling desirable behaviours
Become a reliable and trusted technical point of contact for customers' senior technical and management staff
Collaborate effectively with the Service Improvement Manager and Service Desk Manager to achieve the best outcomes for customers and CoreAzure
Maintain strong technical abilities and a ensure a sound understanding of business policies that govern solution adoption
Work with the Service Desk Team to support the service management process in order to maintain service continuity and exemplary quality standards
Guide the Service Desk Team in implementation of technical good practices, policies, and procedures
Work with the Service Desk Team to ensure the adoption of best practice approaches to release management, upgrades, patching and security installs to ensure compliance with customers' organisational security protocols
Lead operational activity, technical improvement initiatives or projects that require a cross-product focus and aligning to the delivery of improved Technical Architecture Standards
Experience of working on a Service Desk
Embrace a passion for IT and technology
Experience of producing designs/documentation to help drive key business decisions and presenting them to clients
Ability to work collaboratively in projects and to undertake technical leadership
Adept at producing high quality documents and documentation
Learn quickly and keep up to date with the latest technology advancements.

Have a broad and deep knowledge of server and desktop operating systems, networks and office systems, plus Microsoft cloud offerings.

Demonstrate an ethos of continual business and professional development
Strong analytical, creative and innovative problem-solving skills, with the ability to identify root causes in complex scenarios.

Willingness and ability to work during weekends and out-of-hours when necessary (additional compensation for these hours of working will apply in line with T&Cs).

Proficient in the use of Microsoft Office suite, including Project and Visio
Excellent report writing skills

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

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