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Student Success Advisor
1 week ago
Boundless Learning is revolutionizing online education, partnering with institutions worldwide to provide exceptional learning experiences. We prioritize learner success, offering personalized, learner-centric solutions that enhance access and create economic opportunities.
As part of our dynamic team, you'll collaborate with diverse colleagues, contributing your ideas and expertise to drive educational innovation and impact learners globally.
About the Job
Boundless Learning is looking for a motivated individual to join us in a customer service/account management role. Ideal candidates are organized, customer-focused, team players who strive to meet retention goals. As a Student Success Advisor, you'll provide exceptional support to our students, demonstrating agility and excellence in an international setting.
Reporting to the Student Success Manager, you'll work independently with students while fostering teamwork, delivering top-notch customer service through coaching and guidance.
Key Responsibilities
- Ensure prompt and proactive communication via phone, email, and SMS, offering non-academic support and pastoral care
- Achieve student retention and satisfaction targets, promoting continuous study and engaging at-risk students
- Re-engage students on study breaks, ensuring their connection to the learning community
- Provide program expertise, welcoming new students, and maintaining strong student relationships
- Collaborate with the Student Success team, contribute to process improvement, and maintain accurate student records
- Represent the team on global projects, embodying Boundless Learning values as a Brand Ambassador
Key Qualifications
- Experience in B2C/B2B Customer Service and/or Account Management with a focus on retention
- Strong team player with a passion for student success
- Proven ability to build relationships with customers/students and internal stakeholders
- Proficiency in communication, Microsoft Office, and IT systems
- Adaptability to work with diverse cultural and professional backgrounds, including some weekend availability
Desired Qualifications: Sales experience, Higher Education knowledge, Salesforce CRM proficiency, and a degree or equivalent professional qualifications.
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