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Clerk
3 months ago
Clerks are the engine that keeps the NHS running successfully. They make sure patients have the information they need for their care and support healthcareprofessionals to access crucial patient records.
Working environmentYou'll support our patients and clinical staff, such as surgeons, GPs and nurses. You'll work in areas such as :
hospital wards
specialist departments or clinics, including cancer centres or accident and emergency units
GP surgeries and health centres
the headquarters of an NHS trust
health records department
Depending on where you work, you could be :
booking patients in for appointments or their transport to and from hospital
chasing up reports
inputting patient data
the first point of patient contact by answering the phone or emails
You may spend your time on a particular type of work and your job title may reflect this. For example :
Your role could mean a lot of contact with patients, their relatives, carers and healthcare professionals. Alternatively, if you work in health records departments orheadquarters, there'll be very little public contact.
Entry requirements, skills and interestsThere are no set entry requirements to become a clerk. Employers usually expect good literacy, numeracy and IT skills. They may ask for GCSEs or equivalentqualifications. For some jobs, employers may ask for other skills or qualifications such as word processing or data entry.
Employers often ask for relevant work experience. Even where this is not specified, it would be an advantage if you have worked in an admin or customer servicerole.
There are often opportunities to enter administrative roles in the NHS and other areas of healthcare, through an apprenticeship or traineeship.
Personal characteristicsYou need to be :
accurate and methodical
able to work in a team but use their own initiative
willing to follow instructions and procedures
able to work with all types of people
confident using the phone
Skills required :
Pay and conditionsAdministrative staff in the NHS are paid on the agenda for change (afc) pay system. For this type of role your expected pay band would be 2. With experienceand/or an AMSPAR qualification you could progress to band 3 or 4. This could include progression to supervisory and managerial posts at higher pay bands. Terms andconditions will differ for health organisation outside of the NHS. This could include general practice and pharmacies. Standard hours are generally 37.5 paid hours for a full-timecontract. Flexible hours and part-time work are generally available. Depending on the employing organisation, the role could include early starts, weekends and evenings.
Pay examples (hourly rate) :
From 1st April 2020
National Living Wage Adult £8.72
Living Wage Foundation
Band 2
