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Service Administrator
3 months ago
Service Administration
Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion.
- Provide support to our clients, engineers, suppliers and subcontractors
- Liaise with customers providing timely updates of job statusesLog client requests and call outs on our CAFM system
- Update the system with appropriate information from clients, engineers, suppliers and subcontractors
- Plan and monitor engineers' workloads around the UK
- Undertake general helpdesk admin duties
- Generate and issue purchase orders to suppliers and subcontractors
- Produce and issue client reports for key accounts
- Monitor and manage operational KPIs to achieve SLAs
Key skills
- Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry
- An understanding of building maintenance services or similar environments will be beneficial, but not essential
- Excellent telephone manner and a keen eye for detail
- Strong literacy skills, with good spelling and grammar
- Team player
- Good knowledge of Microsoft Office packages (Outlook, Word, Excel)
- Good communication and organisational skills
- Ability to multitask
Remuneration
This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00am to 17.00pm.
We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working patten to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week.
- Starting salary of £26,000 p/a (FT equivalent)
- Performance based bonus scheme
- Additional hours available (overtime)
- 25 days holiday per year (pro rata), plus bank holidays
- Company pension, sick pay and life assurance
- Employee wellbeing scheme
- Training & development opportunities
Job Type:
Permanent
Pay:
£26,000.00 per year
Benefits:
- Company pension
- Life insurance
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person