Customer Assistant

1 week ago

Leamington Spa, Warwickshire, United Kingdom Marks & Spencer Full time

Working Pattern
Week 1
Monday 14:00-21:00, Tuesday 12:00-17:00, Wednesday 07:00-14:00, Thursday 07:00-15:00

Week 2
Tuesday 07:00-15:00, Wednesday 11:00-18:00, Friday 07:00-14:00, Saturday 07:00-12:00

Purpose
Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store

Key Accountabilities
Best in town execution 80% of time spent

  • Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
  • Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
  • Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
  • Implementation of large format marketing every launch for all BU's and small format placement in the right area in line with the marketing guidelines
  • Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
  • Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
Develop brilliant people 20% of time spent

  • Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
  • Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
  • Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • Wider Visual Teams
  • Regional Manager
  • Visual Lead
  • Visual Support
  • Store and Regional BIG
Royal Leamington Spa, WARWICKSHIRE, ENGLAND;

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