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Housing Repairs Co-ordinators
1 week ago
Initial 3-month contract
£18 an hour, umbrella
Islington
Job Purpose:
To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- Experience of working in a contact centre answering high volume of calls to ensure targets are met.
- Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image of Islington Council is projected.
- Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
- Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to Islington Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
- To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
Key attributes required:
- Knowledge of the main issues affecting social housing.
- Minimum of 1 years' experience of working within a responsive repairs environment and housing management systems.
- Experience of processing customers' repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines.
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