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Airside Ramp Team Leader-uk

3 months ago

London, Greater London, United Kingdom Swissport International AG Full time

Overview:

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us
As a Swissport

Airside Team Leader, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

Responsibilities:

Responsibilities:

The following responsibilities are associated with this job role:

  • Supervise/allocate tasks including reporting absences and overtime.
  • Plan and deploy resource to ensure rosters meet customer and operational requirements
  • Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained
  • Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards deliver the desired customer service experience
  • Maintain uptodate manuals and documentation as required
  • Build and maintain relationships with customers and Airport Authorities
  • Encourage consistency and collaboration by ensuring clear communication at all levels. This will include staff briefings, shift handover meetings, onetoones and completion of relevant reports
  • Ensure compliance with Swissports SOPs and policies
  • Ensure maximum efficiency in the operation of inbound and outbound flights
  • Resolve conflict and irregularities and take appropriate action
  • Responsible for maintenance of assigned equipment and materials
  • Contribute/assist with local emergency plans
  • Other duties as assigned

Qualifications:

QUALIFICATIONS AND COMPETENCIES:

  • Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Willingness to work in inclement weather
  • Able to work in a manual environment and lift up to 32kg throughout a shift if required.
  • Able to work as part of a team in a challenging environment
  • Previous experience working in an aviation environment is desired
  • Experience of leading teams
  • Excellent organisational and planning skills
  • Excellent oral and written communication skills
  • Proficient in Microsoft Office
  • A full driving licence
***:

CAREER PROGRESSION:

  • Satisfactory completion of three years continuous service typically
  • Attainment of competency in all basic, intermediate and advanced tasks and duties
  • Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
  • Demonstrating competent supervisory skills and / or attending the relevant supervisory skills course(s)