Account Manager

2 weeks ago

London, Greater London, United Kingdom Wavex Technology Ltd Full time

Join a winning team

Wavex Technology is one of the most established IT providers, a multi-award winning Managed Service Provider based in central London, offering services to prestigious businesses around Microsoft cloud (Azure), support, IT security and IT transformation.

We design, deliver and manage IT solutions to meet our clients strategic needs across Cloud (predominantly Azure), Cyber-Security, Infrastructure, Networking and End-User services. We have also developed a range of innovative systems covering areas from IT automation to governance and security, all helping us distinguish our services from other providers.

Wavex is a growing and evolving company, growing in 2023 and again in 2024. With 2023 being are most successful year for new clients, 2024 is currently on track to exceed this success. Net customer organic growth of 14% in 2023 and expected achieve 20% in 2024, with profits on track to grow by 300% in 2024 compared to 2023.

Wavex works hard on bringing new innovative services to customers, launching Security Operations Center (SoC) in 2023, and most recently our IT Risk & Governance services.

Be the best

We are looking for an experienced Account Manager to join our team and help grow and develop our account base.

You will be responsible for the Clients account development and their IT strategy.

The core focus of your role will be to grow revenues by selling projects and upselling services, all the while delighting our Clients. This will mean establishing strong advisory relationships with Clients, developing a deep understanding of their organisation, building a detailed knowledge of Wavex's products and capabilities, and ultimately ensuring we are best placed to help Clients use technology to enable their businesses.

Wavex also has the most comprehensive analysis of customers within our client-dashboards which cover many aspects of a Clients IT from IT performance, IT assets, IT risks, and cyber-security which collectively provide an unprecedented amount of data to leverage for value-based-selling.

You will work along-side the Client, Wavex CIO and Technical Consultants, to build a client's IT Roadmap, and then manage the various sales activities to translate the roadmap into statements-of-work.

Your role will include lead generation, relationship management, negotiation, managing opportunities through the CRM, and day to day account management.

About you

You have a proven track record of success in a client-facing IT service or IT sales role, with the appetite and ambition to develop into a senior account manager. You'll also need demonstrable experience working to a financial target/KPIs for a managed service provider (or similar) and will be comfortable working in an environment of technical solutions to demanding customers.

You'll be good at listening and managing relationships with key decision makers. You'll need to be proactive, tenacious, organised and determined, but also able to put the client-first and employ a relationship-based value-selling approach to account management.

Must have:

· Managed Services – Experience working in managed services selling one (or all) of Cloud (ie Azure), Support, Security, Disaster Recovery, Backup, Professional Services.

· Client - Experience managing accounts, assisting the finance team with invoice queries and support with late payments.

· Target orientated - Experience of working towards a target – account plans, on-going management.

· ITIL - Familiar with the ITIL framework principals (Incident/Problem/Change Management, Service Catalogue, Continuous Improvement)

· Multitask / Organisation - Experience of dealing with several different activities and clients in parallel with appropriate prioritisation. And a strong desire to complete activities on-time with appropriate communication to clients along the way.

· Licenses – An understanding of Microsoft licenses.

· Tech Savvy - Familiar with the concept of multiple technologies (i.e. direct and cloud hosting, virtualisation, desktop, networks, infrastructure as a service, etc.) – at high level only and able to articulate the business value to a client.

· Strategic - Experience of creating customer IT strategies and roadmaps

In return we offer you:

  • Compensation £170,000 OTE (based upon sales performance)
  • The chance to work in a dynamic environment in a rapidly developing business
  • Hybrid working (home/office split)
  • Flexi time (Flexible start and finish working hours)
  • Wide range Company benefits, from private medical to online GP service, Employee Assistance Programme, 50% corporate gym discounts, technology purchase discounts, etc
  • Pension scheme
  • ​Competitive holiday entitlement
  • Earn more days with years of service
  • Day off on your birthday
  • And help you to continue developing your career

And More

Next steps:

Excited? To demonstrate your sales acumen and how you compare to hundreds of worthy contenders, please complete our popular online account-management test. Your score will be shown at the end of the test.

Good luck

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