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Multilingual Customer Support Expert

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time
Tech-savvy. Customer focused. Solutions-provider.

If you are these three things, you'll feel the satisfaction of "I smashed it" every day as you shut your computer...

This is that kind of job
Working across our Sage People, Sage HR and AutoEntry products.

Our Technical Support Experts help customers get the most out of their Sage products and take pride in giving the best quality advice.

They are the frontline support for businesses and accountants who use our software in their everyday business lives, and the experts for our customers requiring advice or facing any technical problems.

This is a complex role that requires a logical and methodical approach to issues, it'll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.

What's in it for you?

As well as some fantastic benefits, you'll gain expert knowledge of Sage software products, built up through 1 on 1 coaching and support as you go live with our customers.

Once you've gained your product knowledge you will have developed skills to launch your career even further within the organisation.

We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.


Your day-to-day:


You'll speak to customers every day, whether this be via telephone and/or webchat, as they contact Sage for technical and complex problems that need troubleshooting and resolving.

It will be up to you to get to know their business, build rapport and help them get back on track with their product.

You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their subscription.


Please note:
We have multiple opportunities available. All of these positions are multilingual, we have vacancies for English & French-Canadian speakers, and English & German speakers.

Your benefits:

  • Competitive starting salary
  • Company annual bonus scheme
  • Comprehensive health, dental and vision coverage
  • Work away scheme for up to 10 weeks a year
  • Ongoing training and professional development
  • Paid 5 days yearly to volunteer through our Sage Foundation
LI-MW1

Key Responsibilities

  • Minimum Experience/Skills required:
  • Proven experience in a customer service role, preferably in a fastpaced environment preferred.
  • Proficient with operating computer software/programmes and the confidence to pick up new tech.
  • Good troubleshooting and conflict resolution skills.