Tenant Liaison Office/customer Service

1 week ago


Leeds, Leeds, United Kingdom Daniel Owen- UK Full time

Contract Type:

  • Permanent
  • Location:
  • Leeds
  • Industry:


Maintenance & Services
  • Construction
  • Housing
  • Property Services


Maintenance & Services
  • Salary:
  • Up to £23000 per annum
  • Start Date:


ASAP
  • REF:
  • TLO_ Contact Name:
  • Richard Lister
  • Job Published:
  • about 5 hours agoTenant Liaison Office / Customer Service Officer Required
  • Leeds based, covering Yorkshire & North East


We are currently working with one of our clients in the housing maintenance and development sector and supporting them to recruit a tenant liaison office or customer services office to deal mainly with residents compliments and complaints.


You will be required to travel to sites across Yorkshire and the North East in a company vehicle and meet with residents and customers to provide a professional service for them to report compliments and complaints.


Main duties of this role will include:

  • Being first point of contact for tenants and customers in relation to complaints & compliments
  • Ensuring effective communication
  • Focus on resolution of complaints within given timescales
  • Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
  • Provide regular, accurate and timely reports
  • Ensure all customer feedback is collated and that intelligent analytical approach is adopted
On offer is a permanent position, based from our clients Leeds office, with a starting salary of £23,000 plus company vehicle and benefits

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