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Servicing Administrator

3 months ago

Braintree, Essex, United Kingdom CARECO UK LTD Full time
Here at CareCo, we're all about making life easier for people.

It gets us out of bed in the morning, and it sends us home at the end of the day knowing we've done our bit to help somebody with their day-to-day struggles.


As a retailer of mobility products, it is our goal to offer the greatest service that a company can offer to our customers.

We are seeking a dynamic Servicing Administrator to join our team.

In this role you will be responsible for the supporting our Servicing Department with the handling of customer claims by creating and planning outbound Service Engineer routes, then following up all claims with the relevant next steps.


What are my main responsibilities?

  • Call customers to arrange date and time for call outs, as well as arranging and planning engineer routes
  • Reviewing the notes from the visit, and sourcing any potential parts needed by liaising with our onsite Engineering Department
  • Process paperwork upon engineer return and updating relevant departments regarding the outcomes
  • Keeping track of parts not used and process these back into stock from the vans
  • Handling insurance claims, dealing with quotes for parts and labour once authorised
  • Ensuring spreadsheets are fully up to date

What skills are required?

  • Ability to manage workload
  • Previous experience speaking directly with customers over the phone or in person would be ideal
  • Able to work as a team and individually, when necessary
  • Eager to learn and take on training to gain knowledge needed to complete the role with confidence

What do CareCo offer you?
- £22,000 basic salary

  • Monday to Friday, 8:00am until 5:00pm
  • 30days annual leave (including bank holidays), with extra days holiday for longstanding employees
  • Employee assistance programme 24hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
  • Excellent staff facilities

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits:

  • Cycle to work scheme
  • Discounted or free food
  • Onsite parking
  • Referral programme
  • Store discount
  • Wellness programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Braintree: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
Servicing Admin - Braintree