Pharmacy Technician Digital Medicines

Job summary

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Pharmacy Technician Digital Medicines will work as part of a dynamic Chief Clinical Information Officer team. The postholder will have an understanding of digital systems and will support the Digital Clinical Leads, Transformation Specialists and Specialist Pharmacist Digital Medicines with efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR. The role is responsible for facilitating digital transformation for new digital solutions and upgrades to existing digital solutions across NGH with clear collaboration with internal and external stakeholders as required.

Fixed Term/Secondment Opportunity

Main duties of the job

The role is responsible for operating as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy. The postholder will work with Digital Clinical Leads, Specialist Pharmacist Digital Medicines, Pharmacy EPMA team, Digital Clinical Facilitators and Transformation Specialists by contributing to improving standards of care through the effective use of digital solutions.

The Pharmacy Technician Digital Medicines will provide specialist pharmaceutical knowledge for the development of the NGH EPR and other Digital Medicines projects.

The Pharmacy Technician Digital Medicines will work with pharmacy colleagues and other healthcare professional groups to facilitate improving patient care by participating in audits, research and benefits realisation data collection, analysis and subsequent improvements to our processes. They will specifically focus on the Digital Medicines agenda and work with our existing Pharmacy EPMA team on configuration, build and testing of the future EPMA solution.

Please see detailed job description for further details

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion Accountability Respect Integrity Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

The postholder will participate in engagement with end users to ensure clear documentation of current state processes and subsequent future state processes and support in clinical hazard workshops as required. They will work with members of the multidisciplinary team within the hospitals and at community venues, including all clinical colleagues, operational colleagues, administrative personnel and all teams within Digital and the EPR Programme.

The postholder will work collaboratively with our digital teams, pharmacy and clinical teams by acting as a representative of their clinical profession to ensure we are using technology effectively and efficiently to improve the quality of care and patient safety.

The postholder is required to be a suitably qualified and experienced healthcare professional who holds and maintains current registration with an appropriate professional body relevant to their training and experience. Experience of working in an acute healthcare setting and enthusiasm for healthcare information technology systems is essential.

Travel to the hospital site will be required.

Main Duties

To operate as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy Facilitate delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff Provide clinical advice and guidance to support the delivery of the programmes associated with the Group Digital Strategy including the NGH EPR To facilitate the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR with our wider EPR programme team To support digital transformation for new digital solutions and upgrades to existing digital solutions with clear collaboration with internal and external stakeholders as requiredspecifically, within digital medicines To support with the configuration, building and testing of the future EPMA system To work with Digital Clinical Leads, Specialist Pharmacist Digital Medicines, Pharmacy EPMA team, Digital Clinical Facilitators and Transformation Specialists by contributing to improving standards of care through the effective use of digital solutions As directed by Digital Clinical Leads, Specialist Pharmacist Digital Medicines or Group CCIO, the individual may lead on specific elements of digital systems implementation and/or quality improvement programmes To provide specialist pharmaceutical knowledge for the development of the NGH EPR and other Digital Medicines projects To attend relevant EPR meetings associated to Digital Medicines

Delivery

Ensure visibility within all clinical areasparticularly within Pharmacy Facilitate ongoing implementation, development and optimisation of EPR with the wider EPR programme team Work closely with all CCIOs, Digital Clinical Leads, Digital Clinical Facilitators and Transformation Specialists to support delivery of EPR Ensure your clinical input in design and configuration of clinical systems and support testing of clinical systems Contribute to lessons learnt for projects to define changes in subsequent processes and procedures Support the digital clinical safety officer and promotion of clinical safety within all digital projects and programmes Identify, and communicate the impact of risks to programmes and work with project managers and Transformation Specialists for project delivery against realistic timeframes Assess evolving hospital processes and consider how this impacts carewith Digital Clinical Leads and wider stakeholders Promotes clinical and health intelligence systems capable of reporting measures to evaluate patient outcomes, to support research, and operational improvement across the continuum of care To assist with delivery of key Digital Medicines projects and support with quality improvement projects within Digital Medicines

Engagement/Communication

Act as role model for all clinical staff providing a high level of clinical expertise and support across all divisions To participate as a Digital Responder with the Digital teams and actively support all staff with digital queries Work with the Digital Training team to support to support the development of a competent, technology-enabled workforce Contribute to the assessment of Digital Literacy with the Digital Training and Engagement Manager and Group CCIO Ensure that relevant professional stakeholders are consulted and engaged in the design, delivery and evaluation of clinical information systems and that prioritisation of developments is clinically-led by the appropriate clinical/professional groups Actively seek views from multi-disciplinary, clinical, operational and administrative colleagues and teams in the development of high quality and innovative clinical information systems that assist the clinician in their delivery of care Act as an advocate for digital solutions as an enabler for safe and effective care Convey and receive highly complex, highly sensitive and possibly highly contentious information Ability and capacity to quickly absorb and understand large amounts of complex, information whether in written, verbal, numerical, analytical and electronic forms Act on own initiative to deal with contentious and sensitive issuesbut also recognise professional limitations and seek support where required Establish excellent relationships with Digital teams, Pharmacy team, staff at all levels and external bodies Support the patient voice by working with trust/ group leads to continuously encourage digital volunteers and patient representation in line with the demographic of the population UHN serves

Partnership working

To work in partnership with wider system digital clinical colleagues in supporting collaboration across KGH and NGH and wider ICS/East Midlands Acute Provider Network To represent the Group locally, regionally and nationally where required

Innovation

Challenge the clinical community to identify areas to try out new ideas in a safe way, seeking to define emergent approaches to digital delivery that can be implemented Identify areas where innovative digital solutions would improve patient care and efficiencies and promote others to do the same Promote the development and implementation of artificial intelligence within the Group to drive excellent patient care Support digital research and innovation strategies

Standards and Quality

Maintain personal standards of conduct and behaviour consistent with the Group and professional guidelines Ensuring that cyber awareness is embedded within the workforce Actively promote the benefits and use of digital solutions in clinical settings to improve safety, quality and efficiency in care delivery leading to improvements in the patient/family/carer experience To participate in testing new software, systems and system upgrades to ensure that applications function according to expectation and are safe to deploy Incorporate expert practice in line with the Group regulatory framework and professional guidelines Ensures coordination and integration of standard of care practices across all clinical departments for quality patient care Facilitates the assessment of new technologies to be used in clinical settings, ensuring that the solutions meet national guidance within clinical settings. Provides support with disaster planning and recovery strategies consistent with principles of high reliability To support with writing policies for Digital Medicine Please see job description for further details Person Specification

Education, Training & Qualifications

Essential

Registered Pharmacy Technician (GPhC) BTEC/NVQ3 in pharmaceutical science or equivalent Evidence of recent and ongoing CPD/learning at degree level or equivalent in relevant area

Desirable

Evidence of CSO training Project management qualification, such as PRINCE II or Agile Member of British Computer Society (BCS) Postgraduate Certificate in Digital Health Leadership

Skills/Abilities

Essential

Regular experience of working in areas of clinical practice with portfolio of evidence to demonstrate past practice and achievements Evidence of working effectively across a range of clinical settings within a MDT Excellent communication skills both written and verbal, including preparation of formal reports and training materials Experience of using digital clinical systems An understanding of digital systems and advances to develop and manage electronic patient records To work independently and as part of a team, managing personal workload and conflicting priorities Have the ability to work under pressure when required and to provide high quality output within short time periods Able to plan and organise a range of complex activities, formulate and adjust plans and activities in accordance with short and long term goals Able to manage own work load and work for periods without direct supervision and stamina and commitment to bring drive to new ideas and projects Demonstrate the ability to influence others, share ideas and utilise feedback effectively

Desirable

Experience of working on wards as a Medicines Management Technician Experience of working with electronic medicines cabinets Experience of working on Digital Medicines projects within Pharmacy

Experience/Knowledge

Essential

Understanding of Data Security and Protection and confidentiality Experience delivering training/teaching sessions Understanding of the national digital agenda including key current national priorities Understanding of NHS legislation and regulatory standards within their profession Demonstrates use of own judgement of resolve complex issues/problem solve

Desirable

Experience in engaging with staff and/or service users and interpreting feedback into service improvements Experience/knowledge of implementing practice and organisational change processes Experience in quality improvement

Personal Qualities

Essential

Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver Able to perform confidently in stressful situations and handle criticism and challenging individuals Commitment to personal development and development of staff Can constructively challenge and effectively manage conflict to reach a positive conclusion Positive team focus and effective leadership style which is adaptable dependent upon required situation Demonstratable passion for safe and effective healthcare Proven track record of successful working with different staff groups Ability to communicate to clinical, operational and administrative staff in an out-going, professional and confident manner, using persuasion, negotiation and training skills, in order to implement and train on digital clinical systems

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