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Customer Services Specialist

3 months ago

Nottingham, Nottingham, United Kingdom Specsavers Full time

Up to £25,850, including bonus (depending on experience) + benefits


We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme.

Do you love to talk and have great conversations? Are you ready to embark on a customer service journey like no other? Do you want to join a team that's won awards for its wellbeing and personal development offering? If you answered yes to any of the above, then read on


We are on the lookout for customer service gurus who can answer customer enquiries predominantly via inbound calls with enthusiasm and a smile, turning each conversation into a memorable experience.

You'll be able to navigate your way through customer concerns with the finesse of a treasure hunter, using your problem-solving skills to unearth solutions.


If you've got passion for providing top-notch customer service that leaves a lasting impression and excellent communication skills that allow you to guide customers through the labyrinth of questions AND want to work with an amazing bunch of humans whilst doing this, then get in touch.


We know it sounds cheesy, but it really is our people who make Specsavers a truly exciting and inclusive place to work - it's a place you can call home and let your skills shine to reach your full potential.

You will be joining a team where talent is nurtured and grown with access to career development pathways and fully supported development opportunities.


We offer a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you've passed probation.

You will also have access to free wellbeing apps, mental health first aiders and a free employee wellbeing service.


Hybrid working will be at our Nottingham office, with fixed term contracts available, this role will also include some weekend work on a rota basis.