Administrative Assistant

1 week ago


Taunton, Somerset, United Kingdom Compass Disability Services Full time

Objectives


To complete administration duties, efficiently and within relevant contractual and legal timeframes for payroll and our other independent living support services.

To support independent living team by completing necessary administrative tasks.

Main Duties

  • To undertake the necessary training to enable the effective delivery of our services.
  • To actively contribute to the delivery of payroll and managed account services.
  • To liaise with Payroll and Managed Account Customers providing a polite, efficient and thorough service.
  • To understand different funding sources, how they are used and rules around use in relation to our services.
  • To support the administration of timely and accurate payroll, including using specialist software and CRM platforms and distributing appropriate documents to customers.
  • To maintain accurate records through data input, data cleansing, audits and analysis.
  • To support other Independent Living team members and other external supporters to enable them to provide accurate, up to date and effective support to customers.
  • To support the delivery of a proactive managed accounts service and dealing with queries where appropriate.
  • To undertake all checks and audits on individuals accounts.
  • To ensure that all uploads and downloads are completed and stored in line with procedure.
  • General office administration including daily incoming and outgoing post procedures.
  • To be vigilant to potential safeguarding concerns and respond in accordance with the Safeguarding Vulnerable People Policy and Procedure.
  • To be fully aware of and able to fulfil your role as detailed in the Fire Evacuation procedure.
  • To maintain a positive and professional image of the organisation at all times.
  • Be aware of and adhere to Compass Disability Services' policies and procedures at all times.
  • To abide by the rules and guidelines as laid down in the Staff Handbook.
  • To remain aware of, and abide by, current legislation, organisation policy and the eight principles relating to Data Protection.
  • To commit to the necessary training and development activities in order to fulfil the role and your potential.
  • Attendance at staff meetings, external events and other meetings as required.
  • Travelling is not an integral part of this role and as such you are not permitted to drive on work related business using your own vehicle unless you are able to comply with the standards laid down in the Use of Private Vehicles for Company Business Policy.
  • Any other duties considered necessary to further the aims of the organisation.

PERSON Specification

The Criteria for the post are:
A commitment to equality for all sectors of our community

Good standard of general education (including Maths and English Language - written and spoken) at GCSE level

A willingness to learn and undertake learning experiences

Excellent time keeping and reliability.

Good communication skills and a polite and positive approach to work and customers.

High levels of accuracy and attention to detail at all times.

A proactive approach to problem solving with a desire to deliver excellent services.

TERMS OF EMPLOYMENT

Permanent

Working Hours - circa 30 hours per week (between 9am and 5pm, Monday to Friday).

Probationary Period - There will be a six month probationary period.

Annual Leave - Annual leave is 25 days pro-rata plus statutory and Bank Holidays.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 30 per week

Salary:
£10.65-£11.05 per hour

Benefits:

  • Casual dress
  • Company pension
  • Discounted or free food
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • No weekends

COVID-19 considerations:
Appropriate hygiene standards are in place

Application question(s):

  • Please give a brief summary of your previous administrative experience.
  • How many hours and what days/times are you available to work?
  • Do you have the right to work in the UK?

Work Location:
In person

Reference ID:
CILAA 0623

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