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Fertility Centre Receptionist/Administrator
7 days ago
Job summary
We are looking for an enthusiastic and friendly team member to provide a high quality reception and administration function and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.
This can be a busy role and the postholder will need to manage competing demands, whilst ensuring the need to provide a sensitive, mature and compassionate service to patients/relatives accessing the fertility service.
Main duties of the job
To provide the administration and reception role within the fertility unit at Salisbury NHS Foundation Trust (SFT). To assist with the effective throughput of patients within the department and always maintain the highest standard of care. As the receptionist for the service, the post holder will be the initial point of face-to-face contact for service users and staff external to the department. They will take incoming calls in to the service and signpost and direct patients accordingly.
The reception role will undertake identity checks on patients attending and be involved in taking payments from patients when necessary. The post holder will be working with medical, nursing, laboratory, and administration staff, directly involved with the care of patients.
The post holder will also be responsible for information gathering and inputting into patient records via the computer systems. They will also undertake audiotyping requirements.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting
Job descriptionJob responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person SpecificationEducation, Qualifications and Training
Essential
A minimum of grade C GCSE Maths and English or equivalent. Experience in using a Windows based PC application and printer Good keyboard skills Accurate word processing skillsDesirable
Audio typing skillsExperience
Essential
Experience of working with the public. Experience of Team workingDesirable
Experience of dealing with difficult and sensitive situations. Experience of working in a reception area Experience of working within a health care settingKnowledge and Skills
Essential
Be able to prioritise and organise weekly tasks to aid the efficient running of the service. Ability to demonstrate a caring nature and empathy towards people who attend the clinic. Ability to record accurate and appropriate information. Ability to engage with patients/relatives calmly and sensitively, both in person and on the telephone. To have the ability to remain calm when working under pressure. Knowledge of office procedures Understanding of Patient Confidentiality.Desirable
Knowledge of hospital systems and processes.-
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