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Application Support Engineer

3 months ago

Bath, Bath and North East Somerset, United Kingdom Computer Futures - South West Full time

There's a great opportunity to join the support team at an established company working on helping their clients in installing their product software and working through faults, collaborating with the development team.

You will be working in a team of 6, gaining knowledge of the software product. Clients are pharmaceutical companies based in the United States and Europe.

The role offers flexible working hours with core hours between 9am and 4pm, hybrid arrangement with 2 days in the Bristol office and 3 days working from home, additional on call pay and great opportunity for travel.

Essential skill set:

Software and/or Application support experience SQL database Experience working with external customers Troubleshooting experience

What you'll be doing:

Learning the details about the software product Trouble-shooting software problems on both customer sites and in-house test environments Diagnosis of complex software issues Replicate reported software faults and pass them to the development team Understand customer requirements and translate these into new feature request

What you'll get:

GBP30-40k salary depending on experience Hybrid working Flexible working hours 25 days holiday 5% pension Company healthcare scheme

If you're interested, please apply with your CV and we can arrange an informal chat to discuss the role and benefits in full detail.

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy