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Bournemouth, Bournemouth, United Kingdom Service Care Solutions Ltd Full time{"h1": "Housing Options Officer Role", "p": "At Service Care Solutions Ltd, we are committed to improving the lives of residents by preventing homelessness and providing person-centred support. As a Housing Options Officer, you will play a vital role in our team, working to make a real difference in the community.", "ul": [{"li": "Provide specialist advice...
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Housing Officer
3 months ago
Locality Officer to join our team in the
Bournemouth area.
Managing your own diary, you'll be working flexibly between the office, home and out with our customers.
This is a full time permanent role with a starting salary of £30,000 to £35,000 depending on experience.
Your role
You'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.
You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.
To be successful in this role you will have:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
- Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes.
- A full UK driving licence and access to your own transport.
What we can offer you
As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK.