Network Operations Engineer

2 weeks ago


Camden Area, Greater London, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

Who We Are:

CDS, a Hewlett Packard Enterprise company (
CDS)

is a wholly owned subsidiary of


Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.


CDS


is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.


Role Overview:
The role is to support expanding network team & to engage on a number of service offerings. This will include deployment / implementation, maintenance & proactive elements i.e health checks, firmware reviews. Training programme creation & delivery to internal engineers.

It will be predominately based in the south but also expected countrywide support requirement for our key network clients .

It will require both remote & onsite working & engagement on an on call rota

The

tasks

will include (but not limited to):
Troubleshooting hardware and firmware issues on various forms of equipmentnConfiguring, deploying and support of network equipmentnAdhering to strict policies and processes around security and data protectionnEnsuring SLA requirements and Customer Satisfaction metrics are on or above targetnCreating and maintaining comprehensive and meaningful updates within the ticket handling systemsnEnsuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teamsnWorking along side HPE TAC teams to resolve customer issuesnDelivery of technical training to other engineersnClose contact with the clients to understand & manage project deliverablesnManage communication with customers on complex technical problemsnManage technical tests, proof of concepts

Required skills and attributes:
HPE Aruba Network accreditation preferably at least professional level or Cisco equivalent preferably CCNP or abovenProven networking background at least 4 years experiencenProactive approach to work activities & support of colleaguesnDemonstrated ability to recognise and react to situations with a sense of urgency and problem ownershipnMust have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platformsnExceptional customer service skills including the ability to simplify technical detailnHighly organised with the ability to work in a fast-paced, structured manner to meet tight deadlinesnConfident, collaborative working style and able to interface with people of all levelsnKnowledge of management and report tools (SolarWinds, IMC....)nAbility to pass necessary steps to achieve high level UK Government security clearances

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