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Full Time Box Office Assistant

3 months ago

Birmingham, Birmingham, United Kingdom The Glee Club Birmingham Full time

The Glee Club is the UK's leading group of live comedy & music venues, established for 25 years with venues in Birmingham, Cardiff, Nottingham, Glasgow & Oxford.

We are seeking an experienced, reliable and self-motivated individual that has a customer service background, enthusiasm for live comedy & music, and would like to work within a busy events company.


Location:
Birmingham City Centre - Head Office (Arcadian)

Rate of pay:
£10.10ph

Start Date:

ASAP

Employment Type:
Full-Time, daytime & early evening hours, some weekends

Key responsibilities:

  • Providing excellent customer service through a wide range of mediums
  • Quickly developing a thorough working knowledge of The Glee
  • Administration of ongoing ticket sales and booking reports for all shows
  • Administration of ticket agency allocations and bookings
  • Maintaining our customer database and updating customer details where necessary
  • A competent user of pay systems
  • Passing quality lead information to Sales/Marketing
  • Providing excellent communication to the operational side of the business

With the other members of the team you will:

  • Understand and promote The Glee Club
  • Be IT and digitally literate
  • Be punctual and reliable
  • Be open to shift flexibility and have good availability
- including Saturdays and evenings

  • Manage and organise your own workflow
  • Understand the importance of good communication and service in all aspects of the brand

Requirements:

  • High school level education
  • Experience in a customer service role
  • A love of live comedy & music
  • Good communicator
  • A keen eye for attention to detail and fantastic organisational skills
  • Intermediate or above experience of Microsoft Office or Google G Suite

Desired Experience

  • Customer service experience within a Box Office or Events role
  • Experience with Wordpress

Job Types:
Full-time, Permanent

Salary:
£10.10 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • BIRMINGHAM: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (required)

Experience:

Customer Service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

Reference ID:

FTBOXOFF