Care Navigator/receptionist X 2
1 week ago
The Ridings Medical Group is seeking two part-time, Care Navigators/Receptionists to join our team
HOURLY RATE:
Starting at £10.91 depending on experience, with annual increments to £11.49.
JOB TITLE:
CARE NAVIGATOR
SITES:
BROUGH / SOUTH CAVE / HESSLE/ HOSM / BUBWITH
RESPONSIBLE TO:
Group Reception Manager
RESPONSIBLE FOR:
n/a
JOB PURPOSE:
- Greeting patients and visitors in an efficient and courteous manner
- Provide an effective and polite telephone enquiry service
- Proactively communicate information between relevant patients, doctors and professionals
MAIN DUTIES AND RESPONSIBILITIES
1.
Greet patients and visitors to the Practice.
2.
Book in patients and visitors in line with Practice appointments and visitors' procedures.
3.
Respond and/or redirect all patient and visitor requests accordingly and ensure unresolved and urgent matters are passed onto incoming colleagues at end of shift.
4.
Opening incoming mail and distribute as per protocol.
5.
Booking, amending, and cancelling patient appointments.
6.
Recording patient information onto the clinical system.
7.
Ensure waiting room temperature is comfortable for patients and responsible for tidying the waiting area (magazines, toys etc.) after each surgery
8.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
9.
Care Navigate all patients, including referring patients to outside providers.
10.
Book appointments using Improving Access System.
11.
Must be flexible to provide holiday and sickness cover on a regular basis.
12.
Maintenance of both computerised and manual filing systems (scanning, filing etc.).
13.
Ring Tasks sent by Clinicians using the flagged system.
14.
Prescriptions - Hand paper copies to patients when Dispensary is closed.
15.
Make tea/coffee for colleagues, doctors and visitors as required
16.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Administration Duties
17.
Registrations, New Patient Questionnaires and Deductions must be kept up to date.
18.
Any other additional administration duties as required.
19.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Job Type:
Part-time
Part-time hours: 15-20 per week
Salary:
£10.91-£11.49 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Onsite parking
- Private medical insurance
Work Location:
In person
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