IT Support Engineer

1 week ago


Reading, Reading, United Kingdom Focus Resourcing Full time
pm Mon to Friday - office based


Working for a fast paced business in a small IT team you will be assisting in the effective coordination of general IT support.

This is an interesting role where you will offer 1st and 2nd line support but also free yourself up to work on low code developmentof our custom line of business software quality and tracking system as well as support the Business Analyst and IT project manager in implementing other digital transformation projects.


IT Support Role:

  • Liaise with our external MSP to get staff ticket requests closed out as quickly as possible.
  • Review 1st and 2nd line support requests as they come in and provide support where needed.
  • Helping to identify whether problems are hardware or software related.
  • Testing, diagnosing, and fixing faulty equipment, networks and other computer systems both on prem and Azure cloud.
  • Remotely accessing hardware or software for staff to make changes and fix problems
  • Working on Microsoft Office 365 and Azure Platform to maintain Azure SQL databases, RDS and APP Server in the cloud running Sage finance and CRM software.
  • Sourcing, licensing, installing or changing software to fix issues
  • Proactively analyse call logs so you can spot common trends and underlying problems and make suggestions for permanent fixes
  • Maintain companywide IT procedures and best practice guides including writing, editing, and revising central IT FAQ database
  • Updating selfhelp documents so customers/employees can try to fix problems themselves
  • To advise and manage hardware refresh and other projects as occasion demands including procurement of new hardware and software as required.
  • Supporting all staff with individual and group training as appropriate to improve productivity out of existing software
  • Create and maintain IT asset list of both hardware and software.

Software Development Role:

  • Build out new feature requests that are managed via DevOps using a combination of Appenate App builder, Power Apps, Power BI reporting
  • Work with the business analyst to draw out business requirements and translate into a cohesive technical solutions.
  • Take solutions and features through from design, implementation, roll out and maintenance
  • Identify and build out RPA items using the Microsoft Power Platform
  • Be an integral part of the IT department using Agile and Scrum methodologies.
  • There is a lot of scope within the Development role, so the more productive you can be in the IT support role the more time you will have available for development.

The person:

  • Microsoft accreditations MCSA or MCSE or equivalent
  • Minimum of two years proven experience working in a minimum 2nd line position

Thorough knowledge of current IT technology including, but not limited to:

  • Microsoft Server
  • Microsoft desktop PC OS
  • Windows 1
  • Microsoft Active Directory
  • Microsoft Power Platform specifically Power
  • Azure infrastructure estate
  • DNS
  • Microsoft Exchange online


Microsoft Office 36
  • LAN/WAN (routers, switches, firewall)
  • Azure Devops Platform
  • Experience with Teams/SharePoint/OneDrive management and support
  • Backup technologies
  • Strong writing skills to aid in writing and updating manuals, guides and FAQs
  • Great training skills for both group and 121 sessions

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