Enrolment Advisor

1 week ago

Bedford, Bedford, United Kingdom firebrand training Full time

We are looking for an
Enrolment
Advisor whose role is to help manage the process of enrolling an apprentice onto their programme from start to finish and to ensure documentation from Employers and Apprentices is ESFA funding compliant and received in a timely fashion meeting internal KPI's.


The Apprenticeship Enrolment department is a fast-paced environment whose aim is to deliver first class customer service to our clients while delivering exceptional advice and guidance to apprentices and their in-work mentors if needed.

This role reports to the Enrolment and Recruitment Manager

Key responsibilities

  • Arrange for Apprentices and their In-Work mentors to attend online briefings.
  • Check the Apprentices eligibility for funding.
  • Generate Enrolment forms and Initial Assessments to send to the Apprentices.
  • Set deadlines for apprentices and mentors to complete their enrolment admin.
  • Conduct Apprentice / Inwork Mentor Enrolment online briefings.
  • Confirm Apprentice programme start dates with Employer and Apprentice
  • Data processing on various CRM platforms
  • Audit Apprentice / Employer documentation in the evidence pack to ensure its compliant
  • Rectify audit actions.
  • Ensure excellent customer service is given to our clients and apprentices.
  • Meet personal and team Key Performance Indicators (KPI's) for timely submission of placements and admin error rate.

Enrolment Advisor Requirements:

  • Experience working with the Microsoft suite, particularly Outlook, Word, Excel and ideally with CRM software.
  • Initiative and a willingness to get involved in a wide variety of tasks.
  • Excellent attention to detail.
  • Excellent verbal and written English communications skills.
  • Hard working and positive attitude.
  • Good interpersonal and client relationship skills.
  • Time management, organisation and planning skills.
  • Adaptable to constant change.
  • Prior experience is desirable but not essential if transferable skills can be identified.
  • Previous experience in officebased customer support and administration role desirable.

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Flexitime
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • Bedford: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

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