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Hotel Ambassador

3 months ago

Birmingham, Birmingham, United Kingdom Hotel Co 51 Full time

Hotel Ambassador - Moxy Birmingham NEC
We have a fantastic position for a Hotel Ambassador at Moxy Birmingham NEC.

This role will predominantly be working afternoons and evenings however, there could be some early shifts required.

As this is a new role, hours will be flexible to start with and may increase as the role develops.

Moxy boldly breaks the rules of a conventional hotel stay across the globe. The non-traditional experience starts with check-in at the Bar Moxy and comes to life throughout its social public spaces.

Responsibilities
Your role is centred around guest interaction, anticipating guests needs and creating a memorable experience.

You will be responsible for:

  • Welcoming all guests upon arrival to the hotel
  • Assist guests with all needs
  • Make recommendations
  • Ensuring every aspect of the guests stay is perfect


We are looking for someone with a bright and welcoming personality, you will thrive on interaction and not be afraid to connect with our guests.

Bring approachable, having a sense of humour and eye for detail is also ideal. It is essential you are committed to providing great customer service and will ensure every guest has the best experience whether it is their first visit to Moxy or their tenth

Useful Experience

  • Experience within the service industry
  • Knowledge of hotel systems such as Opera and/or Micros
  • Knowledge of Food Safety & Licensing laws
  • Personal experience of travel & travel industry

BENEFITS FOR YOU

  • Health Cash Plan
  • Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
  • Discount on Food & Beverages at Marriott hotels worldwide
  • Enhanced Maternity/Paternity/Adoption pay
  • Pension scheme
  • Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
Marriott International, Inc

(NASDAQ:

MAR)** is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.