Temporary Technical Support Technician

2 weeks ago

London, Greater London, United Kingdom Modern Hardware Full time
The IT-Security team maintains the Croud network operationally for its Information Technology and Information Security needs.

We are a team dedicated to working towards our end users and external clients' needs, whilst maintaining high standards for technology and security employed.

We are looking for a highly intelligent, charismatic and creative thinking individual.

You must be passionate about and have a strong background in technology with experience in supporting IT solutions and infrastructure.

A willingness to learn about Information Security and its maturity with Croud would also be an advantage.


An analytical mind-set coupled with a creative flair is a must for this role along with the willingness to take a risk.


Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.


Passion :
loving what you do and being driven to excel with each new project


Croud operates a hybrid working mode l with a minimum of 3 days a week based in our London Office and the remaining days from home if you wish.

Support, review and develop Croud's IT infrastructure and Information Security capabilities

Support and administer the IT helpdesk facility for all Croud office hubs to utilise and ensure uptime is maximised for all employees

Support the IT procurement process

Ensure IT user hardware standardisation and work to maximise IT budget management

Assist Croud's IT planning function in cooperation with the Head of IT and Director of Infrastructure

Responsible for IT policy enforcement and monitoring at Croud

Responsible for relevant IT system migrations as required

Maintain Croud's cloud IT capabilities ensuring appropriate security is in place at all levels

Support Croud's IT asset management and adherence to policy

Support Croud's Information Security programme capabilities in cooperation with the Head of IT and Director of Infrastructure

Assist the Director of Infrastructure in promotion of security awareness and best practices throughout the business

Head of IT

In-depth demonstrable IT experience in a similar IT support environment is essential

Prior experience with Google Workspace, Microsoft AzureAD including mobile device management (MDM) is essential

Experience in managing Microsoft Intune and Kandji MDM platforms is desirable

Certification in Microsoft or Google learning paths would be advantageous

Prior experience working within a mixed MS Windows and Apple Mac environment is essential

Knowledge of IT solutions and requirements

Experience of maintaining security controls across corporate and bring your own device (BYOD) assets

We are committed to offering development opportunities alongside a support system of regular performance reviews. Croud offers competitive starting salaries alongside numerous company benefits.

On completion of the three month probation period every employee is eligible for the benefits listed on our careers site which include:

~25 days holiday a year

~ Annual performance bonus

~ Recruitment referrals bonus

~ Ride to Work scheme

~ Season Ticket loan

~ Free fruit, breakfast cereals, snacks and tea & coffee

~ Free home office chair and screen

~ Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave

~ Medical cash plan

~ Agile Working Policy

~ Peer to peer recognition scheme 'bonusly'

~ 30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).


Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.

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