Medical Receptionist/ Care Navigator

2 weeks ago

London, Greater London, United Kingdom St John's Way Medical Centre Full time

About us
St John's Way Medical Centre is a large GP Practice in Archway using EMIS.

PURPOSE OF POST

  • Provide a professional, efficient and courteous reception service to patients.
  • Handle arrangements for appointments, registrations and referrals.
  • Ensure that patient data is accurately recorded and maintained across practice systems.
  • Ensure that incoming/outgoing post is dealt with promptly and efficiently.
  • Ensure that filing and record keeping are organised promptly and efficiently.
  • Work effectively as part of the team

KEY AREAS OF RESPONSIBILITY:

1) DESK WORK
~ To make appointments for patients to see a doctor, nurse or other health care professional.

~ To receive and direct patients on arrival.

~ To answer general enquiries in person or on the telephone and explain surgery procedures.

~ To make follow-up appointments and receive requests for repeat prescriptions.

~ To deal with registration of new patients in accordance with Practice procedures.

~ To deal with patient letters of referral and repeat prescriptions.

~ To ensure that letters and new/repeat prescriptions are given to the doctors for checking before they are collected by patients.

~ To organise the smooth running of various clinics as directed (eg Child Development etc).

~ To ensure that adequate supplies of stationery are available in consulting rooms and reception areas and to advise the Reception Manager when stocks need re-ordering.

2) TELEPHONE WORK
~ To answer incoming and internal calls promptly.

~ To deal with enquiries or pass them on where appropriate.

~ To record detailed messages accurately and efficiently and pass them to relevant personnel using agreed practice protocols.

~ To answer patient requests for test results according to practice protocols.

~ To receive and record requests for home visits.

~ To receive messages for nurses and other attached/aligned personnel.

~ To ensure that relevant phones are switched to answer phones when Reception is closed.

3) COMPUTER WORK
~ To train in and use the practice IT systems as required.

~ To enter and maintain patient data accurately and in line with Practice protocols.

~ To update and maintain all aspects of the electronic appointments systems, including booking patient appointments at the surgery and via the hospital booking service.

~ To set up electronic sessions for clinicians and circulate surgery lists as required.

~ To undertake responsibility for specific tasks as directed, eg scanning.

4) RECORD WORK
~ To ensure that all necessary registration documentation is completed and entered on the computer before the patients see the doctor/nurse.

~ To extract and file patient notes and investigatory results as required.

~ To distribute patient records to doctors/nurses where directed.

~ To print and/or pull notes for home visits and following day appointments.

~ To file records received from the health authority, extract records of removals and prepare for collection on weekly basis or as appropriate.

~ To deal with all the health authority correspondence and requests regarding patient registrations e.g. change of address, prior notifications etc.

~ To act on information received regarding patients' change of address according to practice protocols.

~ To repair and maintain hand held medical records.

5) GENERAL
~ To undertake training and attend staff meetings and in-house training days as required.

~ To open the premises on arrival and check heating and ventilation and restore telephone services.

~ To open and sort incoming post promptly.

~ To ensure that all work areas are left tidy and ready for use by incoming colleagues, together with handover information on all unresolved or urgent matters.

~ To check clinician names are amended as and when required.

~ To check all NHS stationery and stock levels and re-order as required.

~ To train and act as chaperone for the clinicians as required.

~ To collect the lunch for practice meetings on a rota basis with other practice receptionists.

~ To participate in Reception cover rotas inc extended hours and weekends as required.

~ Other duties appropriate to the role as directed by the Reception Manager.

OTHER
- _
All Receptionists are expected to be flexible, able and willing to cover each area of the job description and take on areas of responsibility. In the event of absence, all staff will be expected to be flexible and cover for colleagues._
- _
All practice staff must be aware of the importance of confidentiality. Breaches of confidentiality will be considered as gross misconduct and reason for immediate dismissal._
- _**Practice rules, policies and procedures are available on the Practice Intranet. The post holder must read these and be aware of his/her personal responsibility to comply with Practice rules, policies and procedures. If the post holder is unsure on any issue regarding Practice rules, policies and procedures, advice should be

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Arista Medical Full time

    Arista Medical is an established private medical practice that specializes in minorsurgery and private GP services. We are based in the heart of Chelsea, on King'sRoad and we operate from a state-of-the-art clinic.We are now looking for a full-time medical receptionist with excellent customerservice and sales skills. The medical receptionist will join our...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom 108 Medical Full time

    Full Time Medical Receptionist required for prestigious Harley Street clinic.A great opportunity for someone who would like to begin a career in the private medical sector. This role will give the chance to work with a lovely Team and learn so much in terms of medical terminology, different types of clinics, private patient's care and so much more.**Monday...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Victoria Medical Centre Full time

    We are looking for a friendly, hard working Medical Receptionist/Administrator to join our dynamic team in a busy 20,000 patient list GP surgery based in Victoria. Medical Receptionist experience preferred. Applicant should have the ability to communicate clearly and effectively, both written and verbally, should have good organisational skills and time...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom PARK MEDICAL CENTRE Full time

    Medical Receptionist/Administrator - NHS General Practice experience requiredPark Medical Centre - London SE16 2PESalary: £ negotiable depending on experienceContract: PermanentHour: 30 hours per week (flexibility to manage cover)We are looking for a GP Receptionist to join our friendly team at Park Medical Centre. The Practice is located in Southwark close...

  • Medical Receptionist/care Navigator

    2 weeks ago

    London, Greater London, United Kingdom Southfields Group Practice Full time

    We are a busy and friendly GP practice in Wandsworth caring for over 11,500 patients. You will be entitled to 20 days annual leave plus 8 days Public holidays pro rata for p/t staff.The appointed Care Navigator will have the opportunity to participate in a broad range of personal and professional development opportunities within Wandsworth supported by the...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Tooting South Medical Centre Full time

    Work Remotely NoJob Type: Part-timeSalary: £10.00 per hourSupplemental pay types: Performance bonusExperience:Medical Receptionist: 1 year (preferred)Work Location: In person

  • Medical Receptionist/administrator

    2 weeks ago

    London, Greater London, United Kingdom Healy Medical Centre Full time

    Job descriptionAn exciting opportunity has arisen for a Medical Receptionist/Admin (part-time, 20 hours a week) to join our small friendly team to further improve our patient service at Healy Medical Centre. We are a medium list size practice who is seeking for a polite, friendly, professional new staff member.The role:Duties may be varied from time to time...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Eligo Recruitment Ltd Full time

    Enfield, London£12 - £14 per annumContract: Temp**Sector:Primary Care, NHSPay:£12 - £14/h depending on experience.Location: North London Enfield.**Medical Receptionist needed for sessions in EN2 in an lovely GP Surgery.Sessions are every Monday and Friday starting from the 1st week of October.You must be proficient in Emis Web and you must also have...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom St lukes Medical Centre Full time

    Responsibilities: Answer incoming calls and request messages. Schedule appointments. Locate patient information. Operate medical office equipment.Job Types: Full-time, Part-time, PermanentSalary: £9.50-£10.00 per hourBenefits: FlexitimeSchedule: 8 hour shiftAbility to commute/relocate: London: reliably commute or plan to relocate before starting work...

  • Medical Receptionist/administrator

    2 weeks ago

    London, Greater London, United Kingdom Stuart Crescent Medical Practice Full time

    Previous experience working within NHS Good customer care service Good IT knowledge EMIS Web Clinical System knowledge Scanning/booking appts/administrative tasks e.g. referralsJob Types: Full-time, Part-time, PermanentSalary: £10.50-£11.00 per hourSchedule: Monday to Friday No weekendsExperience:Medical Receptionist: 1 year (preferred)EMIS WEB: 1 year...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Susan Hamilton Group Full time

    Lifeline Recruitment Services are currently looking for experienced Medical Receptionists to cover at NHS GP Surgeries in various locations including North, Central and East London.You will be working on the surgery's front desk, providing an excellent reception service for patients using Emis Web.The ideal Medical Receptionist will: Have at least 6 months...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Susan Hamilton Group Full time

    Lifeline Recruitment Services are currently looking for experienced Medical Receptionists to cover at NHS GP Surgeries in various locations including South East, South West and Central London.You will be working on the surgery's front desk, providing an excellent reception service for patients using Emis Web.The ideal Medical Receptionist will: Have at least...

  • Medical Receptionist

    3 weeks ago

    London, Greater London, United Kingdom PR - Pattern Recruitment Full time

    Overview:We are seeking a skilled and organised Medical Receptionist to join our team. As a Medical Receptionist, you will play a crucial role in ensuring the smooth operation of our medical office. Your primary responsibility will be to greet patients, schedule appointments, and provide administrative support to our healthcare professionals. If you have...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Brompton Medical Centre Full time

    Responsibilities Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patients and checking names and address. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Action repeat prescription requests and ensure that they...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Birchdale road medical centre Full time

    Worked previously with NHSExperience is essentialDealing with patientsFront house duties Booking, cancelling appointments Dealing with all enquires both from patients and Doctors Understanding, training and leading triage services Abiding by all of the practices codes and policies Good ability and knowledge of EMISTraining will be givenJob Type:...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom North Kensington Medical Centre Full time

    Job summaryPart time receptionist required for a GP practice in North Kensington, W10 for 29 hours per week.Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is desirable but not essential.Main duties of the jobSystmOne...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Tamakihealth Full time

    MEDICAL RECEPTIONIST - WHITE CROSS- GLENFIELD(PART-TIME) Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Susan Hamilton Group Full time

    Lifeline Recruitment Services are currently looking for experienced Medical Receptionists to work in various London based NHS GP surgeries including North, West and Central London.You will be working on the surgery's front desk, providing an excellent reception service for patients using System oneThe ideal Medical Receptionist will: Have at least 6 months...

  • Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom STROUD GREEN MEDICAL CLINIC Full time

    Join our warm and thriving medical practice located in the charming area of Crouch Hill, North London.Renowned for our friendly atmosphere and positive environment, we consistently receive excellent reviews from both patients and staff. We are proud of our strong track record in staff retention. Become a part of our dedicated team and contribute to a...

  • Saturday Medical Receptionist

    2 weeks ago

    London, Greater London, United Kingdom Physio Ed Medical Ltd Full time

    We are looking for a part time professional Medical Receptionist for a busy private physiotherapy clinic based in Belsize Park.The role is for an immediate start.Duties will include: Making bookings for patients and managing the diaries Dealing with referrals and other medical correspondence Booking scans and procedures for patients Invoicing patients and...