Current jobs related to Habour Master - Southam, Warwickshire - Aquavista

We are looking for Harbour Master's to join our team at Wigrams Turn Waterside & Marina, Napton. Full time and part time positions available.
Activities include helping maintain the marina infrastructure, including pontoons and buildings and regular boat checks.

You will need to be comfortable in a customer-facing role and be able to deal with phone calls, be computer literate and complete some paperwork along with general customer service skills.

This is a role that includes weekends and some bank holidays.

To be successful, you will need to deliver the following:

• Complete daily boat and jetty/pontoon checks, ensuring safety and updating information regarding occupancy.
• Provide quayside services to moorers and visitors: diesel, coal, wood, pump out etc.
• Process payments and paperwork for services.
• Proactively sell berths encouraging new customers to take up moorings within the AquaVista Marinas group and maintain existing customers.
• Reception duties, responding to customer enquiries in person or by telephone.
• Check and maintain stock levels e.g. gas, coal, logs, diesel etc.
• Carry out general site maintenance e.g. grass/reed cutting and strimming, perimeter fence repairs, weed control, jetty/pontoon cleaning and repair, pathway maintenance, pressure washing and maintenance projects.
• Assist the marina office with the allocation of berths.
• Carry out facilities checks buildings and equipment.
• Carry out marina security duties including manning the marina mobile phone, outside normal working hours.
• Take individual responsibility for health and safety requirements on the marina.
• To be methodical and accurate in completing tasks.

Give off good vibes:

• Make every moment matter by being focused on giving the best in class customer service.
• Ensure every customer interaction counts and ensuring customer complaints are listened to, actioned or escalated to your line manager.
• Be positive and show energy by ensuring you always display a positive attitude.
• Ensure the brand vision and values are adhered to, ensuring they are lived and breathed daily.
• Carrying out any agreed work to the deadlines set.

Get on-board together:

• To cover other sites where needed if it is a reasonable request.
• Take ownership of any tasks or projects required.
• Takes ownership and accountability of any tasks or projects that you are given.
• Communicate openly, share ideas and collaborate effectively.
• Behave as one team to achieve the same goal.
• Embrace diversity and inclusion ensuring everyone respects each other.

Make it happen:

• Help to drive your site's sale plan to achieve and exceed the overall business plan.
• Take pride, take accountability, own and follow through any projects.
• Ensure sites are running at full capacity and have the resources to drive performance.
• Ensure all administration is completed in a timely manner.
• Conduct Marina inductions for customer arrivals.
• Carry out any cash handling and takings in line with the company policies and procedures.
• To consistently deliver the required standards, service and results. To ensure that processes and procedures are adhered to.
• Organise fault management distribution accordingly.
• Maintain compliance and governance by ensuring inspections of routine and safety checks, fault management procedures and risk assessments have been adhered to in line with H&S legislation.
• Ensure compliance with SLAs and adhere to other organisations standards where applicable.

Core Behaviours

Give off good vibes...

• Make every moment matter
• We're in the leisure business: make it memorable
• Be positive, show energy

Get on board together...

• Behave as one crew
• Communicate openly, share & celebrate
• Respect each other

Make it happen...

• Take pride Own it Follow it through
• Listen Then exceed expectations every time
• Remember detail really matters.

Qualification & Experience:

• 2+ years experience in a customerfacing or administration role.
• Basic ICT.
• Level C or above in English Literature.

Benefits:

• Life assurance
• Additional annual leave, between 25 and 30 days holiday depending on the length of service, plus bank holidays.
• 6% matched pension contribution
• Access to an employee assistance programme
• 6 weeks full sick pay
• Vivup perks
• Private health care via Vitality

Vitality health care, plus benefits included in this package such as:

• Discounted Apple watch
• Amazon Prime membership
• Free Café Nero coffee per month
• Discounted Waitrose shopping
• Discounts at Expedia and Mr and Mrs Smith
• 75% off spa days at Champneys
• A free cinema ticket at the Odeon or Vue per month
• Gym discounts
• The list goes on

Job Types:
Full-time, Part-time

Pay:
From £11.44 per hour

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• Onsite parking
• Private medical insurance
• Sic

---