Receptionist - ENT

Job summary

The ENT (Ear, Nose, and Throat) department, also known as Otolaryngology, is a medical specialty that focuses on the diagnosis and treatment of disorders related to the head and neck. ENT specialists, are trained to address a wide range of conditions that affect the ears, nose, throat, and related structures.

Patients typically seek the expertise of ENT specialists for a variety of symptoms, including hearing loss, chronic sinus issues, voice changes, throat pain, and facial trauma. ENT specialists use a combination of medical and surgical interventions to manage these conditions, and they often work closely with other medical professionals to provide comprehensive care.

It's important to note that within the ENT department, practitioners may have subspecialties that allow them to focus on specific aspects of ear, nose, and throat care. Overall, the ENT department plays a crucial role in addressing a wide range of medical issues related to the head and neck.

We are a growing team that supports each other and works well together.

Working as a Receptionist in the ENT (Ear, Nose, and Throat) department can be a rewarding and valuable role within a healthcare setting.

Interview Date: 4th June 2024

Main duties of the job

As post holder you will:

To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

Good general standard of literacy and numeracy

Experience

Essential

Previous clerical work including data input Experience in NHS or customer service organisation

Skills

Essential

Good communication and interpersonal skills Understanding of the need for confidentiality

Attitude, aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion

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