Online Customer Service Assistant

1 week ago


Fort William, Highland, United Kingdom Nevisport Full time

Online Customer Service Assistant

Location:
Fort William

At Nevisport we strive to provide exceptional service and product knowledge to our customers. We are recruiting an Online Customer Service Assistant for our Web store, based in Fort William.

The role will cover the following:

  • Assist with web operations, fulfilment tasks & returns
  • Chase and follow up on courier enquiries & claims with third parties
  • Chasing up repairs and warranty claims with brands.
  • Respond to online reviews, resolving any issues flagged in a timely manner.
  • Support of the dispatch process during busy periods as required.
  • Weekend working required
Customer feedback is priceless, and you will be responsible for gathering, encouraging and increasing it. Problem-solving should come naturally and you will be confident at troubleshooting and can calmly investigate to resolve customer complaints.

Skills needed for OCSA:

  • Be Computer literate with ability to use a variety of systems and Microsoft Office
  • Assist in management of fulfilment systems in house allocating orders and processing store refunds.
  • Excellent written and verbal communication skills.
  • Ability to work dynamically in a team and on individual tasks.
  • Efficient administration & good attention to detail.
  • A knowledge or interest in the outdoors would be beneficial.

Benefits:

  • Employee discount

Schedule:

  • Every weekend
  • Monday to Friday

Ability to Commute:

  • Fort William (required)

Work Location:
In person

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