Housing Support Officer

2 weeks ago


London, Greater London, United Kingdom Sanctuary Full time

Location:

London, Greater London, GB, E9 5QG- Department: Housing Services- Operation: Sanctuary Housing- Closing Date: 12/07/2023- Salary: £27200 / year- Requisition: 211491Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England.

Our staff help make a real difference to the quality of people's lives.

Housing Support Officer

£27,200 per year

Temporary position for up to 12 months

37.5 hours per week
We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer.

This is an exciting time to join the team as you'll be helping to shape the team's processes by looking at the way we work in a new light.


During your working day you'll be visiting multiple properties, including houses and flats, within your geographical area, completing phone calls and home visits to ensure customers have a valid Electrical Safety Certificate (EICR).


The role of Housing Support Officer will include:

  • Completing property inspections, including checking for damp and mould
  • Completing health and safety compliance checks
  • Updating resident information forms
  • Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
  • Extensive travel throughout the geographical area covered

Skills and experiences:

  • Previous experience within either customer service or property inspection.
  • Knowledge of compliance and health and safety
  • Great organisation skills and ability to manage and prioritise your own diary
  • Clear communication skills
  • Ability to complete tasks within set deadlines
  • Competent using mobile technology to complete worksheets
  • This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits


As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package.

The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
- £27,200 per annum

To view the job profile, please click here

Closing Date:
_ _12 July 2023

'For an insight into what it's like to work for us, take a look at
#LifeatSanctuary
on Twitter'

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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