JOB DESCRIPTION - CUSTOMER CORDINATOR

LOCATION - LANCASTER

REPORTING TO - HEAD OF CUSTOMER SERVICES

Description

Chiptech are a double Red Rose Award winning privately owned company specialising in the design and manufacture of quality digital telecare and personal safety products.

These products help elderly and vulnerable people stay safe and maintain their health and independence. Chiptech products save lives every day.

Established in the year 2000 with offices in the UK and New Zealand, Chiptech have grown into the leading provider of digital monitored personal alarms.

Chiptech supply products to Social Care, Local Authority, Housing Associations, Monitoring Centres, and Insurance Providers and are known for providing innovative products and best in industry service.

Chiptech are looking to recruit an office-based Customer Coordinator to join the team to provide proactive account support and assist with customer setup and general queries.

Communication skills and the ability to multi-task is key to the role being an initial touch point for customers and to the wider Chiptech team.

Responsibilities:

• To proactively be in touch with Chiptech customers to update them on order and build progress.
• To be a first point of contact for general inbound enquiries and support and to coordinate assistance.
• To assist the technical team and account managers on customer setup and supporting documentation
• To perform support functions including but not limited to account management, appointment making, relationship building.
• To work closely between the Account Managers, Operational Team and Sales to help coordinate priorities.
• To support the wider business with other general administration related to Customer Support.

Required Experience, Skills, and Abilities:

• Experience in telephonebased account management or similar
• Excellent customer service/relationship skills.
• Welldeveloped communication and interpersonal skills and able to deal with people at all levels both in and outside the business.
• Excellent time management skills.
• Well organised and able to prioritise and multitask.
• Selfmotivated and able to work using own initiative.
• A team player both confident and professional.
• Selfmotivated and capable of dealing with fast moving and varied events which are demanding.
• Computer literate with a minimum Word and Excel skills

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Sick pay
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Lancaster: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• 2 years customer service (required)

Work Location:
In person

Reference ID:
CC170323

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