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Waking Night Concierge

3 months ago

Hartlepool, Hartlepool, United Kingdom Sanctuary Supported Living Full time

Location:
Hartlepool, North East, GB, TS25 5QW- Department: Supported Living Services- Operation: Sanctuary Supported Living-

Closing Date: 01/04/2024- Salary: £11.61 / hour- Requisition: 217060
Waking Night Concierge

Rose House, Hartlepool

£11.61 effective from 1 April 2024

35 hours per week
Sanctuary Supported Living is delighted to be recruiting for a Waking Night Concierge at Rose House, Hartlepool.


At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.


We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do.

We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.


No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Waking Night Concierge will include:

  • Being a first point of call to receive and direct all customer queries
  • Developing good relationships with customers, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Ensuring an excellent service is provided to our customers
  • Occasionally organising and running social activities e.g. film nights
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating customers notes
  • This role will require lone working role for the majority of the shift

Skills and experiences:

  • Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
  • Previous experience working under challenging circumstances
  • Good communication skills
  • Ability to use IT systems confidently

Are you ready to be your best?
Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you:

  • £11.61 per hour effective from 1 April 202
  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and wellbeing plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is 37.5 hours



Closing Date:
1 April 2024

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.