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Claims Handler

3 months ago

Bridgend, Bridgend county borough, United Kingdom Tokio Marine HCC Full time

Job Title:

Claims Handler - Liability Claims
Location:

Bridgend, Wales
Contract Terms:
Full Time - Permanent - 35 hours per week
About us:
Due to continued growth, we are looking for a Claims Handler to join our team of professionals.

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe and other locations.

Along with our competitive benefit package, we provide our employees a collaborative environment within which to gain the knowledge, skills, and experience that lead to a rewarding career.

The supportive and nurturing environment provides the potential for career growth and will allow you to take on the opportunity with confidence.


About the role:

To handle a caseload of Employers' and Public Liability claims, accurately reserving and where appropriate settling on a timely, equitable and commercial basis, whilst striving to develop own skills and improve service and quality standards

Responsibilities:

  • Ensures all claims allocated are controlled within company procedures and KPI's to achieve investigation, negotiation and settlement in accordance with level of authority
  • Maintains accurate file by file reserves
  • Ensures customers are treated fairly
  • Provides claims support and expertise for underwriting queries
  • Supports management and the team as required, to include taking referrals from and training more junior colleagues
  • Practises and promotes the Tokio Marine ethos To Be a Good Company

Key Requirements:

  • Previous experience of handling liability claims
  • Core curriculum GCSE (grades A-C) and/or A level
  • Highly motivated with excellent interpersonal, motivational and communication skills
  • Enthusiasm, tact, diplomacy and flexibility
  • Analytical and numeracy skills enabling monitoring workflow and financial statistics
  • A developed awareness of customer care and quality philosophies

Key Benefits:

  • Hybrid working options
  • Noncontributory pension
  • Funded private healthcare
  • 25 days holiday (plus bank holidays)
  • Wellbeing allowance
  • Free parking