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Systems Support Manager

3 months ago

Chester, Cheshire, United Kingdom Cheshire and Wirral Partnership NHS Foundation Trust Full time
Job overview

An exciting opportunity has arisen for us to welcome a new People Information, Systems Support Manager for a period of 9 months to cover Maternity Leave.

The successful candidate will have expert knowledge of People Systems including Electronic Staff Record (ESR), Allocate Optima (Healthroster), Allocate Loop, EASY Expenses, Attendance Line and Wagestream.

Knowledge of Salary Sacrifice, Staff Benefits and Allocate Safecare is also advantageous.

The successful candidate will be responsible for leading the successful deployment of people information systems and maximising the utilisation and benefits of existing systems, processes and procedures.

This is a hybrid working role, welcoming home working where possible. The successful applicant will be based at Redesmere, Countess of Chester Health Park with the expectation to work from base every Friday in addition to attending any face to face meetings at various CWP sites as and when required.

Necessary equipment to support home working will be provided for the period of the contract.

We welcome secondment opportunities to apply for this role.

Main duties of the job
  • To provide specialist knowledge, guidance and support on a wide range of people information systems including Electronic Staff Record (ESR), e-Roster (Allocate Optima/Healthroster), e-Expenses (EASY), Attendance Line and Wagestream.
  • To lead the effective roll out of people information system projects across the Trust. Work closely with the wider workforce and management teams to ensure the successful implementation and utilisation to achieve maximum benefits from adopted systems.
  • To produce effective communications to system users regarding pay relating deadlines, system updates, best practice, and other relevant changes.
  • To ensure that all people information system guidance and user guides are up-to-date and adhere to best practice. To design and deliver people information system training as required.
  • To lead the Systems Support function of People Information.
  • To develop and maintain strong working relationships with external stakeholders such as external Payroll provider and Suppliers.
  • Produce timely, accurate and information reports relating to rostering and e-expenses including ad-hoc requests and investigations as and when requested.
  • To ensure that all NHS guidance, A4C T&Cs, HMRC, GDPR regulations relating to data standards are followed and applied throughout all people information systems, raising any concerns or queries through the necessary channels.
  • To manage, investigate and resolve any concerns about data quality and security for people information systems.
Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Detailed job description and main responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and Behaviours which are 'the 6 Cs' Communication, Competence, Courage, Care, Compassion and Commitment. A 'Guide to completing your application form' can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a 'Silver' award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification Qualifications Essential criteria
  • Educated to Degree level or equivalent experience (preferably in a computing/IT or Health related discipline)
  • Currently a PRINCE2 Practitioner or equivalent evidence of experience
Desirable criteria
  • Service Management qualification
  • Evidence of continuing professional development
Knowledge and Expertise Essential criteria
  • Experience of working to and meeting deadlines
  • Good interpersonal / communication skills and the ability to explain technical information to a non‐technical audience
Desirable criteria
  • Knowledge of NHS data definitions, reporting requirements, sources and flows of NHS information
  • Excellent planning and organisational skills
  • Supplier liaison skills
  • Stakeholder management
Experience Essential criteria
  • Responsibility for managing staff
  • Extensive information systems experience preferably covering systems management and service management. (ESR, Allocate Optima/Healthroster)
  • Project management of successful, medium sized system implementations
  • Experience of writing and implementing operational process / procedures
  • Understanding of data quality issues and relevant audit processes
Desirable criteria
  • Experience as information analyst within Health Informatics
  • Previous NHS experience
  • Previous experience of management / administration of Health Information systems
  • Disaster contingency planning
  • Experience of working with e-Expenses