Freight / Courier Customer Service Agent

2 weeks ago


Farnborough, Hampshire, United Kingdom Freightserve Full time

Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area.

**Job Purpose:
- **The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebodywho is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.


We are looking for a person that can work with our current team servicing customers with their Courier / Freight, Export and import requirements.


Duties and Responsibilities

  • Taking customer bookings
  • Handling customers queries and complaints.
  • Providing quotes
  • Updating PODS and any handling reports
  • Contacting customers or agents when there is a problem with the collection or delivery.
  • PODS
  • Ability to work under pressure.

Qualifications/Skills

  • Excellent telephone manner with the ability to listen to others and ask questions.
  • Speaking clearly so listeners can understand.
  • Working knowledge of domestic and international travel
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

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