Freight / Courier Customer Service Agent
2 weeks ago
Freightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area.
**Job Purpose:- **The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under pressure. As the main point of contact, the role requires somebodywho is confident on the phone and remains calm under pressure. The assistant must have a good basic knowledge of countries and be able to advise on areas such as transit times, collection time and cut offs.
We are looking for a person that can work with our current team servicing customers with their Courier / Freight, Export and import requirements.
Duties and Responsibilities
- Taking customer bookings
- Handling customers queries and complaints.
- Providing quotes
- Updating PODS and any handling reports
- Contacting customers or agents when there is a problem with the collection or delivery.
- PODS
- Ability to work under pressure.
Qualifications/Skills
- Excellent telephone manner with the ability to listen to others and ask questions.
- Speaking clearly so listeners can understand.
- Working knowledge of domestic and international travel
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