Senior Site Reliability Engineer

7 days ago

Yeovil, Somerset, United Kingdom Education Horizons Full time

About UsnEducation Horizons is Australia's largest EdTech company, providing software for over 2200 schools and 3 million school users in more than 68 countries across Australia, UK, Europe, Asia, the Middle East, Africa and NZ.

With offices in Yeovil and Australia (Melbourne, Perth and Sydney)


We are on a journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform.


As a Senior Site Reliability Engineer, you will help ensure service levels are maintained or exceeded for both customer-facing and internal systems, leading to a more efficient and resilient set of services.

Education Horizons is an amazing place to work.

It's a great size – big enough to have serious resources to invest, but small enough to not get lost in the crowd.

We have truly flexible working and are proud to have an inclusive, collaborative work environment.


At Education Horizons we believe team members should have freedom to choose where and when they work – within a focus on prioritising output and impact over rules and policies.

This means that we are open to considering both hybrid and fully remote candidates.


Key Responsibilities and Areas of AuthoritynProviding escalation support to the Support Team for customer issues as requirednProvide technical consultation, drive innovation, and ensure your team evolves with the requirements of our customers, our team and the wider business.nDrive improvements in automation and process control & monitoring to improve quality and efficiency.nEnsuring that the SRE team is meeting the required SLOs (Service Level Objectives) & SLAs (Service Level Agreements) for their products & services.nEnsuring maintenance is correctly performed and managed.nApplying product releases to our managed applications and hosted clients.nEnsuring that production systems are backed up, monitored, and are maintained.nContribute to a collaborative and positive working team.nWork with the other teams in either a consultative or embedded strategy within in the TechOps Group to ensure alignment with SRE Best Practices.nPromote a culture of continuous improvement.nWorking within the Education Horizons Information Security Management SystemnLive and lead the Values of Education Horizons.


Experience and QualificationsnRequirednExperience with the concept of SREnExperience maintaining web-based applications and their backend servicesnExperience with one or more scripting languages such as Python or Bash etc.nStrong experience with AWS CloudnExperience with AWS ServerlessnStrong experience with Linux &/or Windows serversnDesirablenExperience with Java &/or .Net applicationsnExperience with NodeJS servicesnExperience with Windows serversnExperience with DockernExperience with PostgreSQL and MSSQLnExperience with Monitoring & Logging pipelinesnExperience using automation toolkitsnChef/Puppet/Ansible/Power Automate etc.nExperience using AWS automated deployment toolsnCDK, Terraform, Cloudformation etc.

Skills and Personal attributesnExcellent time and priority management skillsnExcellent interpersonal skillsnLateral thinking and problem-solving skillsnRigorous integritynExcellent verbal and written communication skills

If you're concerned that you're not ticking all the boxes but think you may have some transferable skills that could help you ace the role,

just apply

At Education Horizons we value output and impact over rules and policies.

This means empowering our team members to choose where and when they work with the aim of benefiting our customers, the tasks you are working on, your team and for you This also means recruiting the right person for the role.

We will consider all qualified applicants regardless of their background, experience, identity or need for flexibility. If you are interested in this role but it might need some flexibility just let us know.

Education Horizons retains the right to remove this advertisement prior to any stated closing date. We will not be accepting unsolicited phone calls or applications from employment agencies at this time.

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