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Call Centre Agent

3 months ago

Glasgow, Glasgow City, United Kingdom ACT Credit Management Ltd Full time
Job description


ACT Credit Management Ltd are based in Glasgow City Centre, and are recruiting 2 Customer Engagement Agents to join our growing team.


Basic wage £20,000 to start, with £200 per month bonus

37.5 hour per week:

- shifts are between the following hours:

  • Monday to Friday : 8:00am
  • 8pm
  • Saturday : 10:00am 4pm
e.g. 8am - 4:30pm or 11:30am
  • 8pm

Scope of Role


Working within a busy fast paced environment, you will be responsible for handling inbound and outbound calls and dealing written communications, which must be approached in a polite and efficient way to achieve the best possible outcomes for all parties.


You are responsible for recovering and rehabilitating overdue debts which are owed to our clients, in a compliant and ethical manner.


Required Knowledge and Experience
Good level of general education to GCSE's or GNVQ/NVQ qualification or equivalent.

Experience of working within a Collections or Credit Control role or call centre experience is desirable.

Knowledge of collections industry, including FCA, CSA, and TCF guidelines would be advantageous.

Core Competencies

  • You must be IT literate with experience of using Word, Excel
  • Highly developed communication skills and ability to deal with customers professionally, calmly, and tactfully
  • To be able to recognise and deal with customers sensitive circumstances and ensure appropriate action is taken
  • Ability to prioritise, be organised and efficient
  • Flexible approach with the capability to adapt to change, new practices and cope under pressure
  • Able to integrate within a team and able to work on your own initiative


Due to the nature of our business, we will require a clear criminal and financial background checks and provide and full and satisfactory references.


Benefits:

  • Holidays increase with service
  • Life assurance
  • Employee Assistance Scheme
  • Pension
  • Discretionary bonuses

Job Type:
Permanent

Starting Salary:
Up to £22,400.00 per year

Work remotely

  • No

Job Types:
Full-time, Permanent

Salary:
Up to £22,400.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Sick pay
  • Wellness programme

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Experience:

- dealing with volume telephone calls (80+ calls per day): 2 years (required)

Work Location:
In person