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Project Co-ordinator

3 months ago

Stevenage, Hertfordshire, United Kingdom CareShield Ltd Full time

About Us


For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions to the Health & Social Care Sector.

We are more than just a training company, we provide the total solution to our customers streamlining their administration and developing their staff.


About the Role

Main responsibilities and duties

  • Attend internal project meetings to actively contribute insights and updates on project tasks.
  • Monitor and follow up on task progress, promptly escalating any issues or delays to ensure timely resolution
  • Maintain project management software (JIRA), ensuring accurate and uptodate task logging. Ensure the digital infrastructure supports efficient project tracking and documentation.
  • Facilitate the allocation of tasks and creation of tickets, fostering a streamlined workflow to enhance the efficiency of projects.
  • Collaborate with the client experience team, facilitating effective communication and coordination. Ensure client requirements are wellunderstood and integrated into project plans.
  • Conduct initial reviews of tickets, either resolving them or appropriately assigning them to the development team, ensuring a systematic approach to issue resolution, maintaining project momentum.
  • Provide nontechnical progress updates to the client experience team, ensuring clear communication for client understanding.
  • Allocate dates to tickets and verify the team's adherence to agreed timelines.
  • Contribute to the creation of comprehensive project reports, summarising key developments and outcomes.
  • Participate in client meetings to take note of actionable items and formulate a comprehensive plan to ensure timely and effective implementation of key decisions made during the meeting.

What Benefits Can You Expect?

  • 25 days holiday plus bank holidays. (33 in Total)
  • Hours of work are Monday to Thursday 8.30am to 5:30pm, Fridays 8.30am to 4pm
  • Additional day off for your Birthday
  • Christmas Shutdown
  • Generous pension scheme
  • Access to Legal, Financial and Medical Advice for you and your family (via EAP)
  • Counselling, Bereavement and CBT services available (via EAP)
  • Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
  • Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets

Essential skills/ qualifications

  • Experience of using JIRA / other project management tools
  • Proven experience of coordinating projects, task allocations, and ensuring delivery is timely.
  • Ability to organise information and coordinate tasks.
  • Proven experience of prioritisation
  • Ability to document information quickly, concisely, and accurately.
  • Ability to translate technical responses from developers into clear and accessible nontechnical language.


We are an equal opportunity employer, supporting diversity and are committed to creating an inclusive environment for all our staff.

This job description aims to outline the primary responsibilities, essential functions, and skills for the role. It is not intended to be an exhaustive list of duties, responsibilities, or requirements.


As part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, a basic DBS check will be requested in the event of being offered a position with us.

This position is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020

Reference ID:
Project Coordinator

Job Types:
Full-time, Permanent

Benefits:

  • Additional leave
  • Bereavement leave
  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
  • No weekends

Application question(s):

  • What are your salary expectations?
  • Do you have project management experience in the technology industry?

Experience:

  • Project management: 1 year (preferred)

Work Location:
In person

Reference ID:
Project Coordinator