Disability Advisor

2 weeks ago

London, Greater London, United Kingdom Health Management Full time

Introduction

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


Job Summary
Working with private sector clients, the advisor will provide assessments and actions plans to help remove disability related barriers.

The post will involve intensive case management to resolve issues for customers and will do this by liaising with stakeholdersincluding the employee, line manager and wider client.


The job provides an excellent opportunity to help clients focussed on talent management and use problem solving skills to really make a difference for disabled employees in the workplace.


We offer the ability to qualify as a CDMP (Certified Disability Management Professional) in a growing part of the business.

It is imperative the advisor is able to adapt their assessment methodology.

As well as a proactive approach to disability management, being able to risk manage on behalf of clients is vital.


Essential Job Duties

Core Accountabilities


1 To provide case management and advice for employees starting work, returning to work or in work to help them achieve their potential.

Liaising with a variety of stakeholders and managers to ensure the assessments are comprehensive.

Ensuring that all servicesare delivered in line with relevant professional standards, equality act requirements, contractual requirements, and Service Level Agreements (SLAs).

2 To conduct high quality assessments / specialist assessments across all disability types to determine the support needs of the client,
3 To develop and implement assessment reports in conjunction with the employee and their manager. Reports should include action plans. Support maybe required from colleagues, external service providers, partner organisations and internal specialists.


4 Manage a complex caseload providing advice and support to employees, managers and other relevant stakeholders, ensuring that all services delivered adhere to set professional standards and are delivered within contractual requirements and service levelagreements.

Undertake adjustment reviews and implement changes to support packages.

5 With resilience and diplomatic tenacity, ensure a quality outcome, by fully case-managing the implementation of the recommendations detailed in the assessment report, including:

  • placing orders
- management interventions
- overseeing stakeholder actions
- ensuring services delivered adhere to set professional standards and delivered within contractual requirements


6 Act as the focal point of contact support for disabled employees, their manager and/or HR representative and all associated stakeholders ensuring that all parties are kept up to date on the progress of cases.

7 Identify risks (e.g. personal, financial, legal, timescale/pace, etc.) and determine appropriate actions, provide advice and guidance and escalate any issues or delays as appropriate. Keep Remploy managers up to date on any risk.

7 Maintain complete and accurate records and case notes on the appropriate company systems

8 Build and maintain effective working relationships with client partners and stakeholders who also have a remit around the support of disabled staff (e.g. Manager Advice, HR Business Partners, Facilities Management, Occupational Health, Health and Safety,IT and Assistive Technology Management, etc.). Be aware of their pressures and be able to deal with these stakeholders sensitively and with influence.


9 Be proactive in working closely with the wider team to provide accurate disability related advice and guidance (including individual cases).


Education and Experience Requirements

EDUCATION/EXPERIENCE:
Degree or significant demonstrable experience within Disability Management / Advice or a related disability related discipline. Certificate of Disability Management Professional or a willingness and ability to study towards the qualification.
Substantial experience of support disabled people within a disability advisory, disability management, HR or similar field. Knowledge of a wide range of disabilities.
Confidence to work with employers and multiple stakeholders within an organisation at all levels.
Experience of working independently to analyse complex issues, determining creative and practical solutions to resolve situations with conflicting demands.
Experience of working to targets and time deadlines.
Evidence of strong interpersonal skills, specifically around listening, questioning and influencing. In addition, the proven ability to build relationships and develop networks, in order to contribute to long term service developments
Proven ability to keep thorough and accurate client case notes and ensure compliance with confidentiality policies, professional standards and GDPR legislation
Willingness to travel extensively and occasionally work outside core hours to meet the needs of the client.

Excellent numeracy skills, including the ability to work with multiple revenue sources and accurately calculate, dissect and communicate complex and detailed funding analysis
Excellent verbal and written communication, interpersonal and presentation skills.

Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people and taking into account a diverse range of communicationand learning styles.

Extensive knowledge of a range of 'reasonable adjustments' that could be implemented to remove barriers to inclusion in a work and training environment
Demonstrable understanding of the diversity of disability and impairment, including neurodivergence and mental health, and an awareness of the effects of these on accessing the workplace and training

EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which

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