Account Manager

1 week ago

St Albans, Hertfordshire, United Kingdom SRS Group Holdings Ltd Full time

Are you a driven, high calibre, talented and ambitious Specification sales professional with experience in promoting interior products with a strong network of connections, relationships and a proven track record of success dealing with Architect and Interior Design practices, Design & Build + Fit-Out Companies, Main Contractors and Flooring/Sub Contractors?If so, we are working with a Leading Manufacturer of highly sustainable and design-led Flooring Solutions who is seeking to recruit an Account Manager to join their already well-established team with responsibility for promoting their full products and solutions in the above-outlined geographical region.The RoleTo promote our client's high quality, market-leading range of Sustainable Floor Covering and biophilic solutions, mainly via D&B, Fit-Out, Flooring Contractors Architects & Interior Designers for projects that are focused and driven towards the Commercial Office, Health, Education and Hospitality & Leisure sectors by raising awareness, generating sales and over exceeding agreed targets and customised KPI's whilst working closely with other members of the team both internally and externally to ensure business growth in line with European and Country strategy.Key Responsibilities

  • Develop, gain buy-in to, and implement an area-specific business development plan to identify and target proactively agreed growth and development opportunities.
  • Maintain and develop relationships with existing customers at all levels of the customer hierarchy, to provide support and develop an awareness of the benefits and uniqueness of their products, services, and offers/campaigns, and identify the decision-makers.
  • Develop and implement plans and actions for identifying or reactivating customers and setting up new accounts
  • Identify, monitor, report and record all sales opportunities so that they may be converted into sales, to maintain and improve market share.
  • Collaborate with colleagues with integrity on projects which are interconnected across territory lines, support each other, and communicate proactively to ensure you are in the best position to win business.
  • Sell and influence the sale of all products and services within pricing guidelines and monitor sales levels to ensure business mix whilst ensuring billings targets are reached or exceeded.
  • Identify market and competitor information and feed it to the business to ensure market requirements and competitor developments are incorporated into marketing and NPD plans.
  • Understand customer requirements for sustainability to spot opportunities for the sale of sustainable products and services and engage customers with their sustainability story.
  • Complete administration on time so that accurate analysis reports can be prepared for use in the measurement of progress and forward planning.
Key Performance indicators
  • Budget target (Bonus)
  • Number of new /reactivated buying A&D & Contractor accounts created (and developed) (Role specific – More details provided upon appointment)
  • Billings and/or market share growth with existing customers
  • Average Selling Price
Qualitative
  • Product, market standards, Competition and Market Knowledge
  • Specification selling techniques
  • Relevance of the visit planning according to customer classification
  • Deliver action plans in time (COP or Business Plan)
  • Adherence to commercial sales policy and procedures
  • CRM system updates monthly measures and quality of monthly activity report
  • Customer Loyalty and satisfaction
  • Personal development objective (from appraisal)
Scale & Scope of the role
  • Projects with long lead times, typically up to 18 months
  • Mixed or specific customer base (Contractors, Specifiers, End User, Main Contractors, Project Managers, Quantity Surveyors)
  • Account base specified by geography or customer type
Competency ProfileRelating & NetworkingEstablishes good relationships with customers and staff; Builds wide and effective networks of contacts inside and outside the Organisation; Relates well to people at all levels; Manages conflict; Uses humour appropriately to enhance relationships with others.Persuading & InfluencingMakes a strong personal impression on others; Gains clear agreement and commitment from others by persuading, convincing and negotiating; Promotes ideas on behalf of self or others; Manages conflict; Makes effective use of political processes to influence and persuade others.Planning & OrganisingSets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.Delivering Results & Meeting Customer ExpectationsFocuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works systematically, methodically, and orderly; Consistently achieves project goals.Entrepreneurial & Commercial ThinkingKeeps up to date with competitor information and market trends; Identifies business opportunities for the organisation; Demonstrates financial awareness; Controls costs and thinks in terms of profit, loss and added value.Knowledge, Skills and Experience Required – EssentialTo be considered Candidates MUST be located as centrally as possible in the territory and have an excellent working knowledge of who's who and the inner ways and workings of the Design & Build, Fit-Out, Main & Flooring Contractor and A&D Community.To be considered Candidates MUST have at least 5 years' experience promoting an interior design-led product or service offering along with an in-depth understanding of the specification sales cycle, sustainability & biophilic design.To be considered Candidates MUST have a strong network of relationships and connections within the Flooring Contracting and A&D fraternity and any close working relationships with Fit Out / D&B Contractors and End Users would also be highly advantageous.Experience of long-term project selling cyclesEvidence of stability and success in similar previous rolesMust have a growth mindset and must be a business development-driven field sales professional.Team playerFull driving licenseComputer literate (to include Excel)Entrepreneurial profile: High motivation, dynamism, and autonomy to develop your own business on the specified territory, with methodology and constant focus.A natural networker, at ease with building relationships at all levels, and identifying the decision-makers.A person is able to grow the existing customers and conquer new customer accelerators.Salary & Benefits High Basic Salary + 30% OTE + Low Tax Electric Or Hybrid Car + Fuel Card + Pension + Healthcare + Mobile + Laptop + Company Credit Card + 25 Days HolidayLocation North (N1-9) & Central London + Home Counties: HA, EN, AL, LU, WD, HP, SG & MK.Please Note: The ideal candidate will be centrally located in the territory

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