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Consumer Engineering Support Manager

3 months ago

Loughborough, Leicestershire, United Kingdom Exertis (UK) Ltd. Full time

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Recruitment for this role is carried out locally. To apply for this position, please visit the DCC Careers Site. Please do not click the apply button on this page as applications through this site are unmonitored and may not be picked up.

Job Purpose

Reporting to the Head of Consumer Engineering (HCE), the Consumer Engineering Support Co-ordinator (CESC) acts as a key support to the Customer Engineering team to drive performance and efficiency whilst maintaining engineering standards and delivering the excellence in customer service.
The CESC will achieve this by supporting the HCE in monitoring performance and controls and providing organisational and administrative support to the wider team. This includes collation and analysis of key reports and ensuring compliance with training, calibration, stock control, and other key processes to support the outcomes of the Consumer Engineering team.

Accountabilities


• Take the lead for the development and support of critical business operating systems within the Consumer Engineering team (CODAS, Cority, IMS, Mendix, etc.)

• Create, develop and maintain reports to support compliance and the measurement of performance as required – health & safety (gas, personal and driving), compliance, efficiency, stock control, etc.

• Coordinate, monitor and support training, calibration and audit plans

• Lead for customer service issues, investigations, and the conduit for complaint resolution

• Support change management planning and execution
This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.

Job Holder Requirements

Essential

• Excellent systems knowledge

• Operational and commercial experience

• Sound understanding of Health & Safety policies and practice

• Positive demeanour with a problem-solving mindset

• Self-motivated with an appetite to prioritise customer needs and expectations

• Conversant with company policies, practices and procedures

• Effective communication skills, able to influence others resulting in desired outcomes.

• Computer literate, competent with MS (Word, Excel, PowerPoint) and business operating systems

• Flexible, able to adapt with business demand, including working away from home occasionally

• Full Driving licence
Desirable

• Health and Safety qualification (e.g. IOSH)

• Demonstrable knowledge of costs, margins, volumes and budgets
Key Competencies

• Drive results

• Lead change

• Build internal networks

• Collaborate

• Communication

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