Face-to-face Customer Service Advisor

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Pertemps Network Group Full time

Job Description:

Exciting Opportunity in Edinburgh Join Our Team as a Face-to-Face Customer Service Advisor

Are you passionate about helping others and making a positive impact in your local community? We have the perfect opportunity for you We are seeking a dedicated and friendly Face-to-Face Customer Service Advisor to join our team at the local office in Niddrie, Edinburgh.


Position:
Face-to-Face Customer Service Advisor

Location:
Niddrie, Edinburgh

Start Date:

ASAP
28 hours per week

Hours of work:
Monday, Tuesday & Thursday 08:4- 16:15, Friday 08:30-16:00.
Non working day Wednesday

Hourly Rate:
£12.81

Role Information:

The Customer Contact Adviser will play a crucial role in providing and collecting information related to various customer contacts.

Responsibilities:

  • Interact with residents facetoface, addressing their inquiries and providing assistance.
  • Take payments, process service requests, and manage customer information accurately.
  • Collaborate with team members to ensure effective service delivery.
  • Ensure customer contacts are handled with efficiency and a focus on customer satisfaction.
  • Stay uptodate with relevant information and policies to provide accurate assistance.

Requirements:

  • Excellent interpersonal and communication skills.
  • Previous customer service experience preferred.
  • Ability to handle challenging situations with patience and empathy.
  • Strong organisational and multitasking abilities.

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