Reservations Agent

2 weeks ago


London, Greater London, United Kingdom Pullman London St Pancras Full time

We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.


If you:

  • Have the passion for customer service and hospitality
  • Have great communication and customer relationship skills
  • Loves working as part of a passionate team
  • Enjoys working in a fast pace environment
We want you to join our gang

Benefits

  • Three complimentary Bonus Breaks benefit from a free one or two day break in another Accor property in the UK each year
  • Pension Scheme
  • Employee benefit card offering discounted rates in Accor Hotels worldwide
  • Free meals on duty
  • Free access to hotel Gym
  • Up to 33 days of annual leave per annum

As a Reservations Agent, you will:

  • Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
  • Ensure that all reservation calls are dealt with in a pleasant and professional manner
  • Check all correspondence in connection with reservations and deal with it accordingly
  • Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
  • Have excellent organisational and administration skills
  • A previous knowledge of Opera is desirable


We are a 4star property with 312 bedrooms, 17 meeting and conference facilities including the 446 seated Shaw Theatre and GA KingsX Bar & Restaurant.


Salary:
£13.44 per hour (£27,256 per annum)

Job Types:
Full-time, Permanent

Salary:
£27,256.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift

Work Location:
In person
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