Council Tax Recovery Officer

2 weeks ago

London, Greater London, United Kingdom Business Smart Solutions Full time

Rate:
£26.44 per hour (umbrella)

Term:6 months

Hours per week:35

Location:

Hybrid - 2 days per week in officeWorking in the Council Tax Enforcement team, we are seeking two experienced Revenues Officers to administer Council Tax accounts and other revenue streams in line with legislation and efficiently and effectively recover debts due to the Council.

Assist with the preparation and representation of the Council in the Magistrates Court, County Court, High Court and Tribunals as well as the management and monitoring of the Enforcement Agents and other collection agents and recovery processes.

Maximise collection in accordance with Financial Procedures and statutory regulations. Provide a high standard of service to customers.

Summary of Responsibilities and Personal Duties:1 Execute your duties in accordance with legislative requirements, the division's Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
2 Effectively respond to all enquiries received by letter, telephone, in person and electronically.
4 Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.

5 Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.

6 Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.

7 Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.

8 Undertake proactive work and participate in outreach work to improve collection.

9 Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.

10 Liaise with and instruct the Enforcement Agents (and other relevant bodies i.e. Solicitors / Process Server) on the appropriate course of action, to ensure effective revenue collection. Report to your manager on their performance.
11 Prepare cases relating to proceedings at the Magistrates Court, County Court and other courts and Tribunals as directed.

In this regard, maintain close contact with the various courts, collection agents, the Enforcement Agents and other relevant bodies as required.

14 Deal with all aspects of Insolvency where the Council is not the petitioning creditor and ensure information is passed to the Official Receiver / Trustee as required.

Maintain accurate records of all insolvency cases.
15 Identify and prepare cases for committal hearings, interviewing customers where required.
18 Prepare records and maintain statistics as directed. Deal with system reports and other output as required.
19 Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.

20 Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.

21 Take responsibility for own learning and development to ensure that an effective value added personal contribution to the divisions objectives is continuously maintained.

Participate actively in all processes linked to the Performance Evaluation Scheme.
22 Act as a mentor/coach for staff as directed by the manager, providing guidance and advice to others. Mentoring of junior staff as required.
23 Assist the manager to design and implement training as required to satisfy business, service and personal development requirements.
24 Provide information for the reporting, management and quality of throughput on the team as required.
25 Contribute to the review of working processes and procedures as required.
26 Undertake quality checks to ensure accuracy of processing as directed.
27 Promote the Council's Equal Opportunities Policies and Values.
28 Provide a high standard of service with commitment to customer care and equal opportunities

Requirements:

  • At least 3 years Council Tax billing & recovery experience
  • A skilled Capita One (Academy) user

Equality & Diversity

  • Awareness of and a commitment to Equality of Access and Opportunity in a diverse community
  • Understanding of how equality and diversity relates to this post
  • Statements in a 'customer facing' environment
  • Demonstrate an understanding of customer care in service delivery and your commitment to
- delivering a responsive service that meets customer's needs

Knowledge

  • High level knowledge of collection and enforcement legislation
  • High level knowledge of the County Court proceedings for the recovery of unpaid revenue
  • High level knowledge of Charging Order proceedings
  • High level knowledge of Insolvency proceedings
  • Knowledge of Welfare Rights issues

Aptitude

  • Engage with other organisations in order to fulfil legislative changes affecting enforcement of revenue

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