Housing Triage

2 weeks ago


Tunbridge Wells, Kent, United Kingdom Tunbridge Wells Borough Council Full time
Vacancy Description

Are you looking for a career in housing and in helping to reduce homelessness?

Are you interested in joining our expanding Housing Options Team at Tunbridge Wells Borough Council?
If you answered
yes, the post we're seeking to fill could be for you.


Your role will also involve triaging customers who are seeking housing assistance, presenting as homeless or have been threatened with homelessness.

You would be required to help carry out the initial enquiries which will support the casework of the Housing Options Advisors.

You will be working as part of the Allocations Team alongside other colleagues in the wider Housing Options Team.

Who you will be
We are looking for someone who has worked in a customer facing role within a housing team or post.

You will need to be resilient and able to deal with complex queries and have experience of working with vulverable adults and young people.

It is important for the successful applicant to demonstrate compassion, empathy and be pragmatic.

In return we offer you:

-
Financial:An attractive basic salary within a clear pay structure with the opportunity to influence your own annual salary increase based on your contribution to the role and organisation.
-
Holiday Entitlement:22 days annual leave (increasing to 27 days after 5 years continuous Local Government service) plus an additional day in December and bank holidays.
-
Employee Assistance Programme:The Council has partnered with Health Assured to provide staff with access to EAP (Employee Assistance Programme) to assist in balancing everyday life with the requirement of work and home.
-
Pensions: Membership of the Local Government (CARE
  • Career Average (Revalued Earnings) Pension Scheme.
-
Personal Development: Invaluable training opportunities for continuing professional development.

Take a look here
at all the additional benefits that we offer.**To find out more take a look at the Job Description and Person Specification below.
Applicants must be able to demonstrate all essential requirements as listed in the job profile.
Our competency framework describes what's expected from our employees in terms of attitudes and behaviors. To view our core competencies, click here

Closing Date: 12pm on Wednesday 9th August 2023

Interview Date:
Monday 14th August 2023

How to apply

Equal Opportunities

Safeguarding


The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.


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