Guest Experience Expert

2 weeks ago

London, Greater London, United Kingdom Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel County Hall, London County Hall, Westminster Bridge Road, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Join a Wonderful Team in London

We are seeking a dedicated Guest Experience Expert to be part of the team at London Marriott Hotel County Hall. Embrace the opportunity to make a difference in the hospitality industry and be an integral part of a global community at Marriott.

Your Role

  • Handle guest check-ins and room assignments efficiently.
  • Collaborate with Housekeeping to ensure room readiness and address guest inquiries.
  • Provide information on hotel services and local attractions to enhance guest experiences.
  • Facilitate smooth check-out processes and address any billing issues.
  • Manage reservations, payments, and daily reports effectively.

What We Look For

  • Friendly and customer-focused attitude
  • Team player with a positive mindset
  • Strong communication and problem-solving skills
  • Ability to multitask and stay proactive
  • Willingness to engage with guests and provide exceptional service

Discover London Marriott Hotel County Hall

Experience luxury and history at London Marriott Hotel County Hall, located in the vibrant South Bank area. Work in an iconic setting that exudes British charm and offers unique dining experiences like Gillray's Steakhouse & Bar, known for its vast gin selection.

Join a Global Hospitality Brand

Marriott International values diversity and inclusivity, fostering a culture that prioritizes people and equal opportunities. By joining the Marriott Hotels team, you become part of a legacy committed to delivering exceptional hospitality worldwide.

Begin Your Journey with Marriott

Embark on a fulfilling career with Marriott Hotels, a brand synonymous with top-notch hospitality. Join a diverse group of colleagues who share a passion for creating memorable guest experiences and upholding Marriott's renowned legacy.

Experience Luxury with JW Marriott

Be part of JW Marriott, a luxury brand within the Marriott International portfolio. Join a team that prioritizes associate well-being, encourages innovation, and offers opportunities for personal and professional growth within a luxury hospitality environment.

Continuing the tradition of J.W. Marriott himself, JW Marriott associates are known for their authenticity, intuition, and dedication to guest service.

Discover a unique work environment where camaraderie, training, and holistic well-being are at the forefront. JW Marriott provides a platform for you to pursue your passions and excel in an environment where exceptional guest care starts from within.

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