Logistics Operative(Internal)

2 weeks ago

Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Logistics Operatives will be the first line contact with users to identify requirements, place orders, receive supplies and place them in the correct stock locations at ward/department level using bar code and IT systems as appropriate, where consumables top-up systems have been established and will be an ambassador for the Procurement Department.


The Post Holder will be responsible for other supply chain activities including goods receipting, distribution of goods, and return of goods.

To be part of a team accountable for receiving and delivering goods to the Trust's internal customers.

The job requires an individual who can:

  • Become familiar with the different medical products ordered by the Trust
  • Win and retain the confidence of the Clinical/Ward/Departmental staff that you deal with on a daily basis
  • Use IT systems in delivering the service
  • Communicate confidently with staff of all levels
  • Check deliveries into goodsinwards area, completing delivery record
  • Provide material management service to locations throughout the Trust
  • Replenish stock in accordance with defined protocols governing rotation and security
  • Work with delivery drivers, suppliers and contractors to coordinate timely deliveries
Logistics Operatives will be the first line contact with users and will be an ambassador for the Procurement Department.

The Post Holder will be responsible for other supply chain activities including goods receipting, distribution of goods and the return of goods.

The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics:

  • Aligned with business needs. The directorate takes its tone and direction from the business needs of the organisation.


Right, first time; focus on the elimination of waste and unproductive time that occurs as a result of not getting matters right the first time.

Well established metrics. Performance needs to be measured to enable weak spots to be identified and worked upon.

Cost-effective. A world-class infrastructure offers service at competitive rates and has well-documented costs of service.

Personal responsibility. Demonstrates the highest standards of professionalism and ethical behaviour in all commercial dealings. Provides assistance to patients/clients/relatives in the course of any incidental contact.


To identify requirements, place requisitions, receive supplies and place them in the correct stock locations at ward/department level using bar code and IT systems as appropriate, where consumables top-up systems have been established.

To identify and resolve variances in stock consumption patterns through review with internal users.

To draw to the attention of the user any consistent miss-use of the storage areas which is leading to inefficiency?

To provide any negative feedback on order status to users, and to provide suggested alternative options.

To input stock requisitions to the Trust Oracle system & NHS Logistics system when required

To respond to customer enquiries in accordance with laid down procedures.

To report all stock shortages to the Logistics Team Leader, and ensure follow-up.

To carry out investigations with Procurement managers of areas/products that may be rationalised into the Materials Management supply chain.


To review products held in ward store areas and supplied by a third party and identify whether they may be supplied by NHS Logistics.

To process, maintain records and provide statistical and management information.


To implement improved working procedures for establishing and maintaining total quality standards to agreed levels, as agreed with the Logistics Team Leader.

To use Information Technology effectively in delivering the foregoing tasks.

To gain the trust and respect of the internal users through delivering a first class service.

To receipt goods via the Purchase Order System at the point of delivery to the Trust. (Main Stores, RBH initially)

Provide a professional Goods-Inwards receiving service for the Trust.

Deal effectively with delivery drivers to ensure that goods are clearly addressed with Trust order reference information, to be checked against ordering system.


Exercise judgement over what is / is not acceptable in terms of (a) damaged packaging, (b) incomplete address information, and (c) wrong deliveries.

Check questionable deliveries in the presence of delivery driver, and if information is unclear or goods are damaged, ensure these are taken away again.

Ensure received goods are stored correctly at goods-inwards store.

Maintain knowledge of the goods-inwards store, identifying items which have not progressed and initiating actions to resolve these.

Maintain a practical knowledge of the working patterns in the Trust to plan and organise delivery routes within broad areas of the Trust (e.g. North Block, South Block etc)

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