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After Sales Coordinator

3 months ago

Birmingham, Birmingham, United Kingdom Primaflow F and P Full time

Job description

After Sales Coordinator
Job description

We are a leading national distributor of branded plumbing and heating system parts who operate from one of our National Distribution Centre's in Birmingham.


The Role:

Key responsibilities:

  • Review the customer contact log to ensure it is up to date and you will be responding to all queries until resolved as per our policies and agreed timescales.
  • Review the 1040 query log to ensure it is up to date, responding to all queries to resolution to as pre agreed timescales of 4 days
  • Identify departmental improvement measures
  • Monitor and progress any returns identified by stock integrity that require to be returned to the customer without credit
  • Completion of KPI's
  • Processing NMBS queries via the portal
  • Strong communication skills for both internal and external stakeholders
  • Creative problem solving
  • Evidence of working in a high volume pressurised environment
  • Attention to detail required as need to be able to understand queries quickly
  • Passionate about delivering a positive customer experience at all times
  • A positive team player

Hours:

  • Monday to Friday half hour lunch break (40 hours) No weekends.

Benefits:

  • Salary £26,000
  • Company pension


Primaflow F&P supply a wide range and depth of product through our regional distribution centres, delivered locally by Primaflow F&P drivers and supported by our regional sales offices.

We are the UK's largest plumbing, heating and bathroom wholesaler, supplying over 8,000 customers over 20,000 products. Offering independent merchants and retailers a one stop shop, next day delivery service solution to support their business.

Job Type:
Full time, Temporary 6 month contract

Salary:
£26,000 per year

Work Location:
One location

Job Type:
Temporary contract

Contract length: 6 months

Pay:
£26,000.00 per year

Benefits:

  • Canteen
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Experience:

  • After sales: 2 years (preferred)

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Pay:
£26,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Experience:

After Sales: 2 years (required)

  • Customer service: 2 years (preferred)

Work Location:
In person

Application deadline: 01/05/2024

Expected start date: 01/05/2024