Digital Operations Specialist
2 weeks ago
We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
What you'll be doing
- Manage through to resolution incidents of all priorities across multiple teams
- Work collaboratively with crossfunctional teams, including product owners, developers, third parties and internal stakeholders to ensure that business goals and customer needs are met.
- Identify and create service improvements initiatives, building and managing the operational backlog
- Continuously evaluate performance against KPIs based on user feedback and analytics data to identify areas of improvement
- Stay uptodate with the latest performance measures and best practices.
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